Jessica Grayless
Janesville
Summary
Dedicated Registered Medical Assistant skilled in HIPAA compliance, patient assessments, and clinical documentation. Proven ability to streamline processes and enhance patient satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Mercyhealth East Clinic
04.2016 - Current
- Administered patient care and assisted with clinical procedures to ensure high-quality service delivery.
- Managed patient records using electronic health record (EHR) systems, ensuring data accuracy and confidentiality.
- Coordinated patient appointments and follow-ups to optimize clinic workflow and enhance patient satisfaction.
- Assisted healthcare providers in examinations by preparing instruments and collecting patient information efficiently.
- Streamlined office processes to reduce wait times, enhancing overall clinic efficiency and patient experience.
- Mentored junior medical assistants, promoting professional development and teamwork among staff members.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Performed medical records management, including filing, organizing and scanning documents.
Registered Medical Assistant
SSM Health St. Mary's Hospital
06.2002 - 04.2016
- Developed training materials for new staff, fostering a supportive learning environment within the clinic.
- Led initiatives to improve compliance with healthcare regulations, maintaining high standards of practice within the team.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Collaborated with the healthcare team to create personalized care plans for patients.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Managed patient records using electronic health record (EHR) systems, ensuring data accuracy and confidentiality.
- Assisted healthcare providers in examinations by preparing instruments and collecting patient information efficiently.
Education
High School Diploma -
Craig High School
Janesville06-2000
Skills
- Medical terminology
- Immunization administration
- HIPAA compliance
- Laboratory specimen collection
- Clinical documentation
- Patient scheduling
- Minor surgical assistance
- Preventive healthcare measures
- Patient assessments
- Medical equipment operation
- Insurance verification
- Vital sign monitoring
- Inventory management
- Medical office procedures
Certification
- RMA - Registered Medical Assistant
- CPR/BLS
Timeline
Registered Medical Assistant
Mercyhealth East Clinic
04.2016 - Current
Registered Medical Assistant
SSM Health St. Mary's Hospital
06.2002 - 04.2016
High School Diploma -
Craig High School