Jessica Griffin
11327 Stevenson Drive,MD
Summary
Dynamic professional with extensive experience in daily operations in a healthcare setting and previous service scheduling experince. Proven expertise in insurance procedures and HIPAA compliance, ensuring patient confidentiality and efficient documentation. Adept at cross-functional teamwork and problem-solving, enhancing client relations. The ability to quickly adapt to new environments along with experience in the vehicle industry Scheduling Customers for service. Eager to contribute to team success and further develop professional skills and volunteer coursework. Bringing a positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Patient Access Representative
Holycross Hospital
Germantown, MD
01.2019 - Current
- Facilitated patient registration and insurance verification processes to ensure accurate data collection.
- Streamlined appointment scheduling by implementing efficient communication protocols with healthcare providers in main registration
- Assisted patients in navigating health insurance options, enhancing their understanding of coverage benefits.
- Trained new staff on system usage and patient interaction best practices to promote operational excellence.
- Labor and delivery admissions/current emergency room registrar
- Copay and delivery deposits for surgical procedures
- Former team lead experience in Labor and delivery
Patient Registration Representative
Southern Maryland Hospital
Clinton, MD
01.2016 - 02.2019
- Managed patient check-in processes to ensure accurate and efficient registration.
- Verified insurance information to minimize billing discrepancies and enhance patient experience.
- Collaborated with medical staff to streamline patient flow and improve appointment scheduling.
- Trained new employees on registration software and hospital policies for consistent operations.
- Assistance with sitting for psychiatric patients/seizure patients in the emergency room
- Specifically placed in the Ambulatory department of the ER to work closely with EMT/EMS providers to register patients promptly
Administration Clerk/Dispatcher
Fed EX
Alexandria, VA
07.2015 - 02.2016
- Coordinated daily administrative tasks to ensure efficient office operations.
- Managed inventory control, ensuring accurate stock levels and timely ordering of supplies.
- Processed incoming and outgoing shipments using FedEx shipping software.
- Maintained filing systems for documents, improving retrieval efficiency by streamlining processes.
- Responsible for drivers location and customer service calls to locate packages
Customer Service Scheduler
Lindsay Lexus of Alexandria
Alexandria, VA
01.2015 - 02.2016
- Scheduled appointments efficiently, optimizing technician availability and customer satisfaction.
- Coordinated service reminders, enhancing client retention and loyalty.
- Managed communications with customers to address inquiries and resolve scheduling conflicts.
- Developed streamlined processes for appointment confirmations, reducing no-show rates.
- Utilized emailing, and mailed letters to remind customers of their appropriate services due for the month, and developed relationships with customers who requested automatic service appointments
- Collaborated with management to coordinate new buyer events welcoming customers to Lexus to show the companies appreciation
Tour Guide
Holocaust Museum
Washington, DC
01.2007 - 08.2009
- Conducted engaging historical tours, enhancing visitor understanding of Holocaust events and themes.
- Collaborated with educational staff to develop informative materials for diverse audience groups.
- Facilitated discussions around sensitive topics, ensuring respectful and meaningful dialogue among participants.
- Trained new tour guides on best practices, operational procedures, and museum protocols to ensure consistency.
- Provided Tours to different nationalities, ages, and social backgrounds from different states and countries
- Attended expeditions within the museum and other facilities, such as Gallaudet University, to gain further knowledge and educate others about the Holocaust and Volunteer work
Education
High School Diploma -
Friendly Highschool
Fort Washington, MarylandSkills
- Cross-functional teamwork
- Insurance procedures
- HIPAA compliance
- Daily operations management
- Patient confidentiality
- Patient registration
- Documentation skills
- Insurance verification
- Client relations
- Appointment scheduling
- Patient contact
- Problem-solving
- Documentation and reporting
Accomplishments
- Achieved Rewards of completion by completing Health streams with accuracy and efficiency.
- Documented and resolved Patient duplicate accounts which led to less account discrepancies.
- Collaborated with team of 5 staff members at rocky hill Middle school in the development of an appropriate and safe learning module for middle school students adolescent and health class.
- Completed Trauma informed care Training
- Fingerprint cleared for volunteer work in Montgomery County Public Schools
- Child endangerment training offered at Rocky Hill Middle School
Languages
English
Spanish
Limited Working
Interests
- Cooking
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- Reading
- High-Intensity Interval Training
- Youth Development Programs
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Volunteering
Timeline
Patient Access Representative
Holycross Hospital
01.2019 - Current
Patient Registration Representative
Southern Maryland Hospital
01.2016 - 02.2019
Administration Clerk/Dispatcher
Fed EX
07.2015 - 02.2016
Customer Service Scheduler
Lindsay Lexus of Alexandria
01.2015 - 02.2016
Tour Guide
Holocaust Museum
01.2007 - 08.2009
High School Diploma -
Friendly Highschool