Jessica Guerrero
Conroe,TX
Summary
Detail-oriented Executive Assistant with 6 years of experience supporting C-level executives. Proficient in calendar management, travel coordination, and maintaining confidentiality. Known for streamlining operations, managing projects, and enabling executives focus on strategic goals. Experienced in event planning, vendor negotiation, and expense management to optimize organizational efficiency.
Overview
12
12
years of professional experience
Work History
Executive Assistant
Electronic Waveform Lab
10.2021 - Current
- Efficiently manage complex executive schedules to optimize time and productivity
- Plan and execute logistics for meetings and events
- Oversee communication flow
- Develop comprehensive sales and trend reports
- Handle sensitive information with utmost discretion
- Collaborate on special projects
- Deliver exceptional organizational support
- Create, track, and report on sales team expenses
- Plan and coordinate team meetings
- Interface and negotiate with vendors
- Manage travel arrangements and onboarding processes
- Serve as a liaison between internal employees and the Sales Leadership Team
- Document meeting notes and action items
- Troubleshoot and assist with issues or challenges
- Conduct research and gather information.
Administrative Assistant/BSL
UnitedHealthcare
11.2017 - 10.2021
- Provide comprehensive support to SoCal and NorCal VPs, account managers, account executives, and Key Accounts sales teams
- Manage executive-level calendars
- Compose professional correspondence
- Efficiently use SharePoint for document management
- Create and process invoices
- Perform daily duties with minimal to no supervision
- Create and submit expenses
- Courteously assist employees
- Exhibit exceptional teamwork and communication skills
- Responsible for onboarding and offboarding employees
- Plan and coordinate broker events
- Arrange travel for executives
- Order office supplies
- Act as the right-hand support for the sales teams
- Print and bind presentations
- Ship plans to brokers
- Assist with routing calls
- Contact urgent care facilities to correct billing issues.
Contracting Specialist/Billing Solutions
WorkCare
06.2017 - 11.2018
- Collaborated with various levels of medical care facilities
- Fixed billing errors
- Assisted in the yearly audit
- Processed and sorted checks
- Processed medical surveillance charges
- Assisted with routing calls
- Contacted urgent care facilities to correct billing issues.
Receptionist
Coastal Vision
03.2017 - 06.2017
- Efficiently managed the check-in process for a high volume of patients
- Verified insurance information
- Accurately collected copayments
- Scanned and uploaded new patient paperwork and insurance cards.
Medical Assistant/ Medical Receptionist
St Jude Heritage Health (General Surgery)
02.2016 - 02.2017
- Assisted the Cancer Center with obtaining chemotherapy authorizations
- Assisted the surgeon with office procedures
- Served as a backup surgery scheduler
- Answered phone calls
- Collected copays
- Checked patients in and out
- Utilized Microsoft Office, Internet, IDX, and Allscripts
- Led the Community Benefits Leadership team
- Verified and updated patient medical insurance information
- Provided coverage in multiple departments.
Medical Receptionist
St Jude Heritage Health (Cancer Center)
06.2012 - 02.2016
- Answered heavy phone calls
- Assisted in obtaining treatment authorizations
- Scheduled patients with doctors and specialists
- Ordered blood work
- Managed check-in and check-out
- Collected copayments
- Accommodated patients with appropriate scheduling
- Utilized Microsoft Office, Internet, IDX, and Allscripts
- Covered multiple positions within the office
- Assisted RNs during chemotherapy sessions
- Member of the Community Benefits Leadership team
- Verified and updated patient medical insurance information.
Education
Certified Medical Assistant -
North West College
Santa Ana, CA02.2014
High School Diploma -
La Habra High
La Habra, CA06.2007
Skills
- Stakeholder Management
- Strategic Calendar Management
- Advanced Communication Skills
- Meticulous Attention to Detail
- Executive-Level Confidentiality
- High Level Travel Coordination
- Event Strategy and Execution
- High Level Problem Solving
- Project Management
- Excel/Word/Powerpoint
- Concur
- Salesforce
- Power BI
- Outlook
References
References available upon request
Timeline
Executive Assistant
Electronic Waveform Lab
10.2021 - Current
Administrative Assistant/BSL
UnitedHealthcare
11.2017 - 10.2021
Contracting Specialist/Billing Solutions
WorkCare
06.2017 - 11.2018
Receptionist
Coastal Vision
03.2017 - 06.2017
Medical Assistant/ Medical Receptionist
St Jude Heritage Health (General Surgery)
02.2016 - 02.2017
Medical Receptionist
St Jude Heritage Health (Cancer Center)
06.2012 - 02.2016
Certified Medical Assistant -
North West College
High School Diploma -
La Habra High
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