Summary
Overview
Work History
Education
Skills
Activities
Awards
Quote
Timeline
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Jessica Guerrero

LA HABRA,CA

Summary

Driven and resourceful administrative professional with 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

12
12
years of professional experience

Work History

Executive Assistant

Electronic Waveform Lab
10.2021 - Current
  • Organize meetings, including calendar management, communicating reminders and information, as well as managing catering, entertainment and dining reservations and other details as directed
  • Handle confidential and sensitive information with discretion and tact.
  • Collaborate on special projects to improve overall business operations within the organization efficiently.
  • Deliver exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Coordinate high level travel and communicate itineraries
  • Create, track and report on expenses for the Sales Team, including those of the EVP of Sales
  • Coordinate and plan weekly, monthly, quarterly, and annual team meetings, including 2 yearly annual National Sales Meetings with over 100 attendees
  • Interface and negotiate with sales-facing vendors with or on behalf of the EVP of Sales
  • Facilitate travel and onboarding for incoming reps
  • First point of contact for VIP guests in sales related events and meetings
  • Facilitate talent management activities and sales training
  • Liaise with internal employees with the sales leadership team
  • Create, manage and communicate weekly, monthly, quarterly and annual sales reports
  • Document, organize and distribute meeting notes and action items
  • Creatively Troubleshoot & Assist with Issues or Challenges
  • Effectively manage projects and deadlines
  • Handle administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.

Administrative Assistant/BSL

UnitedHealthcare
01.2019 - 10.2021
  • Provide administrative support to both SoCal and NorCal VP, account managers and account executives along with both Key Accounts sales teams
  • Manage executive level calendars and coordinating extensive meetings for all levels of leadership
  • Compose correspondence
  • Use of SharePoint
  • Use of concur SAP to create and pay invoices
  • Daily duties under minimal to no supervision
  • Self-starter
  • Multitasker
  • Create and submit expenses, manage/plan team events, running sales reports, courteously assist employees throughout the health plan
  • Exceptional teamwork, interpersonal, and communication skills (verbal and written)
  • Responsible for onboarding and offboarding employees and taking on business segment liaison duties
  • Broker event planning, ordering lunches to be delivered for meetings locally and at broker offices
  • Coordinating all related conference rooms needs including any catering
  • Coordinating business outings, dinners, meetings, etc
  • Arrange all aspects of travel; keep executives travel profile up to date, arrange flights, hotels, transportation and prepare all itineraries including handing any travel emergencies
  • Ordering office supplies and broker give always through Ariba
  • Right hand women to the SoCal and NorCal Key accounts sales teams
  • Printing and binding presentations along with printing and shipping plans to brokers
  • Creating presentation decks for staff meetings
  • Create, edit and proofread presentation decks
  • High attention to detail, strong organizational and multi-tasking skills, proactive, positive, strong follow-through, team player, and highly professional.

Contracting Specialist/Billing Solutions

WorkCare
06.2017 - 11.2018
  • Working with many levels of medical care facilities for work related injuries and new hires
  • Fixing billing errors in which clients receive in error
  • Assist in yearly audit at the end of each year
  • Accounts payable and receivable in processing and sorting checks to clinics
  • Process medical surveillance charges accordingly
  • Assisted reception with routing calls to individuals and appropriate teams/ Assist receptionist coverage
  • Make calls to urgent cares in which billed clients or employees to get corrected to bill T.P.A.

Receptionist

Coastal Vision
03.2017 - 06.2017
  • Ability to check in large number of patients efficiently especially during peak time
  • Verify insurance with authorization
  • Collect copays
  • Scan new patient paperwork along with insurance card into electronic chart
  • Position was not challenging

Medical Assistant/ Medical Receptionist

St Jude Heritage Health (General Surgery)
02.2016 - 02.2017
  • Continued help with the Cancer center for obtaining chemo authorizations
  • Medical Assistant certified
  • Assisted the surgeon with office procedures such as lipoma removal, melanoma etc
  • Back up surgery scheduler
  • Answer phone calls in a professional and polite manner
  • Collection of copays
  • Check patients in and out
  • Accommodate patients with appropriate scheduling due to emergencies
  • Utilize Microsoft office/excel/word/outlook/Internet/IDX & Allscripts
  • Leader of Community Benefits Leadership team attending monthly meetings
  • Verify/updating system patient medical insurance including HMO, PPO and Medi-Cal
  • Cover in multiple departments breast center/GI/Cancer Center
  • Jack of all trades.

Medical Receptionist

St Jude Heritage Health (Cancer Center)
06.2012 - 02.2016
  • Answer heavy phone calls in a friendly and helpful manner
  • Assist in obtaining authorizations for treatment including chemo/injections
  • Schedule patients with Drs in office, Specialist, radiology and chemotherapy
  • Order blood work in program Medi-Tech
  • Checking in and out heavy amounts of patients at the same time
  • Collecting payment for co-pays
  • Accommodate patients with appropriate scheduling due to emergencies
  • Utilize Microsoft office/excel/word/outlook/Internet/IDX & Allscripts
  • Cover multiple positions in office
  • Assist RNs during patients receiving chemotherapy with anything they might need for them and or the patients
  • Apart of Community Benefits Leadership team attending monthly meetings
  • Verify/updating system patient medical insurance including HMO, PPO and Medi-Cal.

Education

Certified Medical Assistant -

North West College
Santa Ana, CA
02.2014

General Education -

La Habra High
La Habra, CA
06.2007

Skills

  • Executive Support
  • Administrative Support
  • Strong Problem Solver
  • Schedule & calendar planning
  • Office Administration
  • Meticulous attention to detail
  • Information confidentiality
  • Logistics Coordination

Activities

  • Habitat for Humanity
  • Breastival Cancer Awareness Hospital and Community Event
  • Relay for Life Cancer Walk
  • Angel tree Coordinator- Adopting 357 children for Christmas
  • Personal Assistant experience for CEO Onwner featured multiple times in Forbes magazine

Awards

Values in Action award exemplifying core values: Justice, Service, Excellence and Dignity

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Executive Assistant

Electronic Waveform Lab
10.2021 - Current

Administrative Assistant/BSL

UnitedHealthcare
01.2019 - 10.2021

Contracting Specialist/Billing Solutions

WorkCare
06.2017 - 11.2018

Receptionist

Coastal Vision
03.2017 - 06.2017

Medical Assistant/ Medical Receptionist

St Jude Heritage Health (General Surgery)
02.2016 - 02.2017

Medical Receptionist

St Jude Heritage Health (Cancer Center)
06.2012 - 02.2016

Certified Medical Assistant -

North West College

General Education -

La Habra High

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Jessica Guerrero