Jessica Guerrero
Lavon
Summary
Proven track record at Chase Bank, enhancing client satisfaction and team productivity through exceptional customer service and creative thinking. Skilled in relationship building and team collaboration, I led initiatives that streamlined processes, significantly improving efficiency. Expert in complaint resolution and detail-oriented tasks, my approach consistently safeguarded against fraud and optimized operational workflows.
Overview
2024
2024
years of professional experience
Work History
Assiociate Banker ME
Chase Bank
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Executed wire transfers, stop payments and account transfers.
Lead Associate of Operations
Chase Bank
08.2021 - 08.2023
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
- Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
- Trained and supervised employees on office policies and procedures.
- Completed daily logs for management review.
Teller
Chase Bank
06.2017 - 08.2021
- Executed accurate monetary disbursements while protecting security protocols of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Managed distribution of cash to ATMs efficiently.
Education
High School Diploma -
North Garland High School
Garland, TX2017
Skills
- Customer service
- Creative thinking
- Relationship building
- Team collaboration
- Complaint resolution
- Detail-oriented
Languages
Spanish
Native or Bilingual
Timeline
Lead Associate of Operations
Chase Bank
08.2021 - 08.2023
Teller
Chase Bank
06.2017 - 08.2021
Assiociate Banker ME
Chase Bank
High School Diploma -
North Garland High School
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