Jessica Guidry
Scott,LA
Summary
Results driven remediation professional with 10 years of progressive experience advancing from a janitorial cleaner to Mitigation Manager/Estimator. Extensive background in water damage, fire and smoke damage and mold remediation, working with customers during their most difficult times and guiding crew members through the process of remediation. Adept at job cost tracking and fostering positive client relationships, driving project success and safety in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Estimator/Mitigation Manager
Superior Contract Cleaning, Inc
01.2020 - Current
- Conduct detailed on-site inspections for residential and commercial water, fire and mold projects.
- Develop comprehensive Xactimate or T&M Pro estimates or ROMs, ranging from small residential to large losses.
- Communicate with customer and all materially interested parties, daily.
- Identify safety hazards and implement plan to provide a safe worksite for all occupants.
- Ensure documentation is being completed accurately.
- Schedule crew, subcontractors, order materials and any other applicable logistics.
- Ensure work is completed to the company standard and IICRC standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitor job costs and protect company gross profit margins.
Administrative Coordinator/Payroll/Billing
Superior Contract Cleaning, Inc
09.2024 - 12.2025
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Completed bi-weekly payroll for 10-15 employees.
- Worked closely with CPA to process payroll.
- Worked closely with Attorneys for matters sent to collections.
- Job invoicing and billing, accounts receivable follow-up, processed payments.
- Contract and file management.
- Customer account setup.
- Data entry and recordkeeping.
- CRM system management (Job Progress/Leap).
- Managed Company Cam, Clean Claims, Leap, Xactimate and T&M Pro.
- Maintained communications with customers and insurance carriers to work through the entire claims process.
Lead Technician
Superior Contract Cleaning, Inc
08.2018 - 12.2020
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Planned, scheduled, and delegated daily work to team of employees.
- Monitored and enforced safety measures to mitigate hazards.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Adhered to established policies and standards to safely complete projects.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Set up drying systems, monitored equipment and drying conditions.
- Performed demolition and containment setup.
- Performed water extraction, demo and packouts.
- Documented job sites and job progression.
- Submitted requests for change orders, as necessary.
- Reviewed the final invoice to ensure all work performed has been billed accurately before submitting to the client.
Remediation Technician
Superior Contract Cleaning, Inc
06.2017 - 08.2018
- Performed water extraction and demolition on water damage, fire damage and mold remediation projects, per scope of work.
- Set equipment and properly documented equipment on-site, work performed and drying conditions to turn into the Project Manager for billing purposes.
- Cleaned and maintained equipment and warehouse.
- Calculate proper equipment and placement based on room size and class of loss, per the IICRC Standard of Care.
- Assisted in attic and crawlspace inspections.
Janitorial Worker
Superior Contract Cleaning, Inc
12.2016 - 06.2017
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Sanitized break area kitchen counters, tables and sinks.
- Cleaned and sanitized drinking fountains.
- Polished stainless steel fixtures and furniture details.
- Checked in and stocked inventory throughout facility.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards.
- Deep cleaned flooring, performing stripping, sealing and finishing tasks.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Provided high standards or detail and customer service.
Education
Master Water Restorer -
IICRC
High School Diploma -
Acadiana High School
Lafayette, LA05-2001
Master Fire & Smoke Restorer -
IICRC
Master Textile Cleaner -
IICRC
Skills
- Xactimate and T&M Pro Estimating
- Moisture mapping & phychrometrics
- Structural drying principals (IICRC standards)
- Water mitigation, Fire mitigation, Mold remediation
- Upholstery, carpet and hard surface cleaning and finishing
- Controlled demolition
- Equipment calculations & placement
- Thermal imaging & use in moisture meters
- Scope writing
- Job cost and budget tracking
- Emergency response for both small and large projects
- Containment setup and infection/cross contamination prevention control
Timeline
Administrative Coordinator/Payroll/Billing
Superior Contract Cleaning, Inc
09.2024 - 12.2025
Estimator/Mitigation Manager
Superior Contract Cleaning, Inc
01.2020 - Current
Lead Technician
Superior Contract Cleaning, Inc
08.2018 - 12.2020
Remediation Technician
Superior Contract Cleaning, Inc
06.2017 - 08.2018
Janitorial Worker
Superior Contract Cleaning, Inc
12.2016 - 06.2017
Master Water Restorer -
IICRC
High School Diploma -
Acadiana High School
Master Fire & Smoke Restorer -
IICRC
Master Textile Cleaner -
IICRC