Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Gundlach

Sandusky

Summary

Dynamic General Manager with a proven track record at Buffalo Wild Wings, excelling in operations management and team building. Expert in driving sales growth and fostering employee satisfaction. Adept at problem resolution and proficient in beverage sales, ensuring exceptional customer experiences and long-term client relationships.

Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

23
23
years of professional experience

Work History

General Manager

Buffalo Wild Wings
06.2022 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.

Income Maintenance

Erie County Job And Family Services
10.2021 - 05.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Intake specialist for individuals applying for Government Assistance, and assigning them to a case worker if approved

Personal Banker

Civista Bank
07.2020 - 10.2021
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.

Server/Bartender

Kokomos At The Keys
03.2018 - 07.2021
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.

Server/Bartender

Cameo Pizza
05.2002 - 07.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

General/Business

Sandusky High School
Sandusky, OH
06-1995

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Proficient in anything Beer or Alcohol related (sales, crafts, domestics, stouts, carbonated beverages)

Timeline

General Manager

Buffalo Wild Wings
06.2022 - Current

Income Maintenance

Erie County Job And Family Services
10.2021 - 05.2022

Personal Banker

Civista Bank
07.2020 - 10.2021

Server/Bartender

Kokomos At The Keys
03.2018 - 07.2021

Server/Bartender

Cameo Pizza
05.2002 - 07.2017

General/Business

Sandusky High School

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