Jessica Gunter

• Maintained a pipeline of 80+ loans at any given time, keeping consistent and swift communication with the members and affiliated parties throughout the loan process.
• Reviewed applications for completeness, data integrity, and accuracy; determined if additional information or supporting documentation was required.
• Advanced knowledge and understanding of the underwriting requirements for various loan products.
• Mentored new and senior loan officers due to my knowledge of compliance, organizational solutions, and customer satisfaction by staying updated with Navy Federal policies, products, and guidelines.
• Actively sought and leveraged opportunities to conduct outside marketing and promotional activities for members and potential members through financial presentations, local events, and realtor/trade shows and events.
• Resolved and arranged operational/processing issues, inquiries, and complaints.
• Communicated with clients, processing teams, and other third parties to achieve prompt loan closings.
• Maintained a high level of customer satisfaction by providing prompt and accurate loan status updates.
• Worked with underwriters to fix application problems and resolve issues.
• Analyzed loan applications and credit reports to determine loan eligibility and risk level.
• Assessed loan portfolios for compliance with underwriting policies.
• Followed up with clients on missing loan documents, providing guidance on the best way to complete the application process.

Management Assistant January 2019 to July 2019

Management Trainee July 2018 to January 2019

• Responsible for all branch operations including but not limited to, setting goals to exceed prior year performance aligned with corporate expectations for both growth and profitability.
• Provided feedback regarding employee development, performance, and other human resource functions by writing monthly reviews and reports.
• Developed, planned, and participated in sales and marketing efforts to increase and drive business.
• Oversaw daily transactions of monetary funds for services as well as customer service interactions among employees to ensure compliance with Enterprise business practices and policies.
• Trained and developed new team members in alignment with branch service standards and objectives.
• Engaged employees in business processes with positive motivational techniques.

• Collaborated with other departments to accommodate parking needs for events.
• Assisted faculty, staff, and students in managing accounts.
• Supervised 10-15 employees at any given time. Responsible for training, motivating, and delegating daily work assignments.
• Assisted with event planning and coordination to keep events successful and provide positive experiences for attendees.
• Organized and maintained a filing system to keep documentation easily accessible to fulfill requests for information.
• Greeted incoming office visitors, answered questions, and directed individuals to office locations.