Jessica Gurney
Raynham,MA
Summary
Proven to excel in high-pressure environments, I leveraged exceptional customer service and detail orientation at Barrett's Alehouse to enhance dining experiences and resolve issues efficiently. Skilled in POS systems and staff training, my contributions significantly improved team performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Restaurant Server
Barrett's Alehouse
06.2022 - Current
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Restaurant Hostess
Great American Pub
12.2018 - 06.2022
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Education
High School Diploma -
Bridgewater-Raynham Regional
Bridgewater, MA05.2020
Criminal Justice
Lasell University
Newton, MABachelor of Science - Criminal Justice
Bridgewater State University
Bridgewater, MA05.2026
Skills
- Detail Oriented
- Strong Work Ethic
- Exceptional customer service
- Creative
- Cool Under Pressure
- Reliable and Responsible
Timeline
Restaurant Server
Barrett's Alehouse
06.2022 - Current
Restaurant Hostess
Great American Pub
12.2018 - 06.2022
High School Diploma -
Bridgewater-Raynham Regional
Criminal Justice
Lasell University
Bachelor of Science - Criminal Justice
Bridgewater State University
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