Jessica Gutierrez
Dinuba,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Clinical Administrative Assistant
Tulare County Jails- Wellpath
08.2018 - 06.2024
- Provide administrative support to the HSA, Assistant HSA, and Director of Nursing
- Collect and maintain statistical data as directed by the Health Service Administrator
- Assist in payroll functions, such as verification of time cards and coordination with the corporate office to ensure that all documentation required for payroll purposes is provided
- Assist the Health Service Administrator with updating employee personnel records as directed
- Inventory and order all clerical supplies and forms
- Verify the accuracy of all off-site bills to ensure proper payment for off-site services
- Supervise the clerical staff and prepare reports as directed by the HSA
- May assist in the job shadow portion of the interview process of potential staff
- May assist in the orientation and training of new employees
- Perform other duties as assigned
- Takes minutes for all assigned committees meetings; maintains the records of such meetings; addresses any follow ups; gathers additional information, etc
- To assure agendas, meeting minutes and all meeting documentation is correct
- Prepares on-going reports for corporate office, client and management regarding operational data.
- Advised office manager of problems and concerns and assisted with problem-solving.
- Provided exceptional customer service to both English-and Spanish-speaking patients through bilingual communication skills.
- Performed various administrative tasks by filing, copying and faxing documents.
Front Office Receptionist / Scheduler
Amdal In Home Care
04.2018 - 08.2018
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
Patient Access Representative
Adventist Health
03.2018 - 04.2018
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Emergency Room Registrar
Navigant Cymetrix (Tulare Hospital)
04.2015 - 11.2017
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Utilized audits and controls to accurately manage cash.
- Verified insurance coverage, coordinating with insurers to ensure accurate billing information.
- Ensured patient safety by verifying identification and cross-checking information against electronic health records before registering or updating existing accounts.
Administrative Assistant
Synchrony Of Visalia
06.2013 - 03.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
Detention Services Officer
Tulare County Sheriff Department
07.2008 - 06.2011
- Duties: Supervised inmates as they programed, maintained security throughout the entire jail facility via video surveillance, taking appropriate actions during emergencies or crisis situations alerted higher staff via 2-way radio, enforced rules and regulations, monitor inmate mail for contraband and accurately kept inmate incident and shift reports
- Assisted the public and other law enforcement agencies with information regarding inmates.
CNA
New Covenant Care Center of Dinuba
01.2005 - 01.2008
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Education
Certificate in Medical Assistant Front/Back -
Visalia Adult School
Visalia, CA12.2013
Certificate in Certified Nurse’s Assistant -
Dinuba Adult School
Dinuba, CA12.2005
High school diploma -
Dinuba High School
Dinuba, CA06.2005
Skills
- Critical thinking abilities
- HIPAA Compliance Understanding
- Records Management
- Time Management Capabilities
- Computer Software Proficiency
- Patient Confidentiality Maintenance
- Patient Charting
- Office Administration
- Meeting planning
Certification
- BLS,AED,CPR 9/2025
- Administrative Assistant Training, Wellpath, Nashville, Tennessee, 09/01/18, Present
Timeline
Clinical Administrative Assistant
Tulare County Jails- Wellpath
08.2018 - 06.2024
Front Office Receptionist / Scheduler
Amdal In Home Care
04.2018 - 08.2018
Patient Access Representative
Adventist Health
03.2018 - 04.2018
Emergency Room Registrar
Navigant Cymetrix (Tulare Hospital)
04.2015 - 11.2017
Administrative Assistant
Synchrony Of Visalia
06.2013 - 03.2015
Detention Services Officer
Tulare County Sheriff Department
07.2008 - 06.2011
CNA
New Covenant Care Center of Dinuba
01.2005 - 01.2008
Certificate in Medical Assistant Front/Back -
Visalia Adult School
Certificate in Certified Nurse’s Assistant -
Dinuba Adult School
High school diploma -
Dinuba High School
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