Jessica Gutierrez
Abilene ,TX
Summary
Organized and dedicated Administrative Assistant with 4+ years in an admin role. Proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Absolute Real Estate Management
10.2022 - Current
- Monitored progress of and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Delivered delinquent notices in accordance to Texas State Law.
- Managed approximately 30 incoming calls and emails daily.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Communicated effectively with owners, residents, and on-site associates.
- Coordinated appointments to show marketed properties.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated with vendors for cost-effective maintenance services, contributing to budget control.
- Conducted thorough property inspections to identify maintenance needs and ensure compliance with safety regulations.
- Assisted with the preparation of legal documentation for lease agreements, eviction notices and other relevant forms in accordance with property management policies.
- Supported property manager with lease negotiations, resulting in favorable terms for both parties.
- Provided exceptional customer service to current and prospective tenants by answering inquiries promptly and accurately.
- Improved tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Maintained original leases and renewal documents in digital format for property management office.
- Verified income, ran credit, criminal history and completed file tracking for each applicant.
Administrative Assistant
C4 Fuels
01.2020 - 03.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Created engaging content on our Facebook and Instagram.
- Facilitated communication between different departments involved in the ordering process, ensuring seamless coordination from start to finish.
- Maintained documentation for all purchases.
- Collaborated with internal departments to identify and manage demand for material and services.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
Store Associate
23 Junk Street
01.2019 - 01.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
Receptionist
Emergency Vet Clinic
01.2018 - 12.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Kept reception area clean and neat to give visitors positive first impression.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Accounts Receivable/Admin
Nobles Road Construction
01.2014 - 01.2017
- Enhanced cash flow by diligently monitoring and collecting outstanding accounts receivable balances.
- Facilitated timely payment from customers by providing detailed invoice information and addressing any concerns promptly.
- Greeted and assisted customers and clients with positive, enthusiastic and friendly attitude.
- Maintained truck driver's safety logs and daily inspections.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Maintained inventory of office supplies and placed orders.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Cisco College
Abilene, TX 09.2021 - 12 2022
High School Diploma -
Cooper High School
Abilene, TX05.2011
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Flexible and Adaptable
Dependable and Responsible
Organization and Time Management
Decision-Making
Problem Resolution
Timeline
Administrative Assistant
Absolute Real Estate Management
10.2022 - Current
Cisco College
09.2021 - 12 2022
Administrative Assistant
C4 Fuels
01.2020 - 03.2022
Store Associate
23 Junk Street
01.2019 - 01.2020
Receptionist
Emergency Vet Clinic
01.2018 - 12.2018
Accounts Receivable/Admin
Nobles Road Construction
01.2014 - 01.2017
High School Diploma -
Cooper High School
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