Jessica Ha
Cheltenham,PA
Summary
Certified Pharmacy Technician with 3 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
6
6
years of professional experience
2
2
Certificates
Work History
Retail Pharmacy Technician
Tang Pharmacy II
Philadelphia, PA
09.2021 - Current
- Improved patient satisfaction by providing exceptional customer service and efficiently filling prescriptions.
- Enhanced pharmacy efficiency by accurately entering prescription information into the system and maintaining up-to-date patient records.
- Assisted in inventory management tasks, including ordering medications, restocking shelves, and conducting regular audits to minimize discrepancies and prevent stockouts.
- Supported pharmacy operations by preparing medication labels, packaging medications, and assembling daily dosage packs for patients.
- Trained new pharmacy technicians in proper procedures, policies, and best practices to enhance their job performance and ensure consistency across the team.
- Increased overall efficiency of the pharmacy by assisting with administrative tasks such as filing insurance claims, scheduling appointments, or processing payments as needed.
- Expedited wait times for patients by effectively multitasking among various responsibilities such as handling phone inquiries or greeting walk-in customers without compromising accuracy or quality of service.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Managed opening and closing duties for pharmacy.
Optometric Technician
Brewer Eye Associates
Philadelphia, PA
06.2018 - 11.2020
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
- Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Increased overall efficiency within the practice by assisting in inventory management and ordering supplies as needed.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
Education
High School Diploma -
Julia R. Masterman High School
Philadelphia, PA06.2017
Skills
- Pharmaceutical Calculations
- Data Entry Proficiency
- Medication Dispensing
- Attention to Detail
- Time Management
- Drug Classification Knowledge
- Problem Solving
- Computer Literacy
- Pharmacology Knowledge
- Telephone Etiquette
- Prescription Filling
- Cash Handling
Certification
Certified Life and Health Insurance Broker
Certified Pharmacy Technician (CPhT)
Languages
Chinese (Cantonese)
Native or Bilingual
Vietnamese
Full Professional
English
Native or Bilingual
Spanish
Limited Working
Timeline
Retail Pharmacy Technician
Tang Pharmacy II
09.2021 - Current
Optometric Technician
Brewer Eye Associates
06.2018 - 11.2020
High School Diploma -
Julia R. Masterman High School