Jessica Haga
Pulaski,VA
Summary
Enthusiastic General Instructor and Communications Training Officer, eager to create effective training programs to meet changing employer and staff needs. Experienced in working with leaders to determine specific requirements. Ready to offer training skills gained over 16-year Public Safety industry career to long-term position. Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Public Safety Telecommunicator
Pulaski County Joint 911 Communications Center
Pulaski , VA
04.2015 - Current
- Received and processed 911 calls for police, fire, and EMS services.
- Provided emergency medical instructions to callers over the phone.
- Monitored multiple computer screens simultaneously to update information in real-time.
- Utilized mapping software to quickly determine location of caller or responding unit.
- Ensured compliance with local laws, regulations and departmental policies and procedures.
- Actively participated in training sessions related to new technologies or industry trends.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Mentored junior team members and managed employee relationships.
- Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
- Maintained accurate records of all trainings conducted.
- Evaluated employee performance before, during, and after training sessions.
Police Dispatcher
Pulaski Police Department
Pulaski , Virgini
02.2007 - 04.2015
- Assessed incoming calls for urgency and determined appropriate response level.
- Dispatched police officers to respond to various types of incidents.
- Provided one-on-one coaching sessions with employees to help them develop their communication abilities.
- Monitored progress of trainees during courses and provided feedback on their performance.
- Explained goals and expectations required of trainees.
- Organized and maintained records of validation activities for future reference.
- Reviewed validation protocols and reports to ensure compliance with applicable regulations and guidelines.
Education
High School Diploma -
Pulaski County High School
Dublin, VA06.2003
Associate of Science - Human Resources
Penn Foster
Scranton, PASkills
- Computer-Based Dispatch Systems
- Leadership Training
- Performance Evaluation
- Materials Organization
- Employee Coaching
- Verbal and Written Communication
- Records Management
Certification
- General Instructor
- Communications Training Officer
- CPR & First Aide Infant,child and adult
Accomplishments
- Horizon Award Nominee
- Dispatcher of the Year
Affiliations
- Volunteer Social Media Specialist for Pulaski's Greater Purpose Shelter(Homeless Shelter/Outreach Program)
- Volunteer Social Media Specialist for Pulaski County Joint 911 Communications Center
References
References available upon request.
Timeline
Public Safety Telecommunicator
Pulaski County Joint 911 Communications Center
04.2015 - Current
Police Dispatcher
Pulaski Police Department
02.2007 - 04.2015
High School Diploma -
Pulaski County High School
Associate of Science - Human Resources
Penn Foster
- General Instructor
- Communications Training Officer
- CPR & First Aide Infant,child and adult
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