Kathleen Churchill
Beloit,WI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
Work History
Interim Assistant Director
Rock County 911 Communications Center
02.1994 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Established departmental performance goals and provided feedback for underperforming areas.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
South Beloit High School
South Beloit, IL05.1989
Skills
- Cast and Crew Supervision
- Rehearsal Call Sheets
- Population Supervision
- Work Orders
- Conducting Orientations
- Annual Budget Management
- Regulatory and Legal Compliance
- Verbal and Written Communication
- Coordinate Schedules
- Recruiting and Hiring
- Performance Tracking and Evaluations
- Emergency Communications
- Employee Coaching and Mentoring
- Social Development
Timeline
Interim Assistant Director
Rock County 911 Communications Center
02.1994 - Current
South Beloit High School
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