Jessica Hagan
Summary
Customer-focused professional with 10+ years of experience in customer service, sales, dispatching, hospitality, and team leadership. Skilled in communication, problem-solving, scheduling, and managing high-volume customer interactions. Adaptable, organized, and committed to delivering exceptional service while meeting performance goals.
Work History
CSR/Dispatcher | Moon Electric- Charleston, SC | 2011-2013
Managed inbound customer calls, scheduled and dispatched technicians, coordinated service requests, and maintained accurate customer and work-order records. Communicated with customers and technicians to ensure efficient scheduling, timely updates, and a smooth service experience.
Sales Representative | SiriusXM – DialAmerica - Charleston, SC | 2013-2015
Generated sales through high-volume inbound and outbound calls, assessed customer needs, promoted SiriusXM subscription options, overcame objections, negotiated solutions, and converted prospects into new customers while delivering exceptional service.
After-School Program Staff | Orange Grove Elementary - Charleston, SC | 2015-2018
Supervised and engaged elementary students in a safe, structured after-school environment. Organized activities, supported homework and learning, maintained classroom expectations, communicated with parents and staff, and ensured students’ safety and well-being throughout the program.
Telemarketer | ShiftSmart – Wichita, KS | 2019–2021
Handled high-volume inbound and outbound calls on behalf of multiple insurance providers, assessed customer needs, presented insurance products and services, generated qualified leads, scheduled appointments, and addressed customer inquiries while maintaining accurate records and meeting performance goals.