Jessica Halcon
operations manager
Lockeford,CA
Summary
Reliable and hardworking. Experience in costumer service. Multitasking skills honed in fast-paced customer-focused environment.
Overview
21
21
years of professional experience
Work History
Nail Technician
Self Employed
Stockton, CA
03.2015 - Current
- Met with clients to discuss needs, service preferences and special requests.
- Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.
- Completed daily customer appointments and updated master schedule.
- Resolved guest complaints.
Operations Manager, Customer Experience
Michaels Craft Store
Stockton, CA
05.2023 - 04.2025
- Created detailed reports on operational performance metrics, such as customer satisfaction, sales, and order placement fulfillment.
- Trained and coached new team members to work efficiently, and to provide friendly customer service.
- Conducted regular performance reviews for customer service staff in order to identify areas for improvement.
- Managed customer complaints and resolved complex issues to maintain customer satisfaction.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Developed and implemented customer service policies and procedures to ensure a consistent and high-quality customer experience.
- Formed and sustained strategic relationships with clients.
Bartender
Al's place
Walnut Grove , CA
05.2015 - 01.2023
- Resolved escalated customer complaints to maximize customer satisfaction.
- Monitored cash intake to reduce discrepancies.
- Restocking and organizing all items that have been delivered.
- Engaging in friendly conversations with customers daily.
- Operated the cash register and Point of Sale (POS) system for transactions, and made proper change for cash transactions.
Cook Shift Leader
Wine Country Care Center
Lodi, CA
04.2004 - 10.2009
- Communicated with kitchen employees, answered questions and offered insight into food preparations.
- Kept work space clean and neat.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Placed orders for food and supplies used for creating meals for people.
Education
High School Diploma -
Lodi High School
2003
Licensed Cosmetologist -
Marinello School of Beauty
2015
Skills
- Organizational ability
- Safe serving knowledge
- Employee training
- Customer relations
- Cash register operation
Timeline
Operations Manager, Customer Experience
Michaels Craft Store
05.2023 - 04.2025
Bartender
Al's place
05.2015 - 01.2023
Nail Technician
Self Employed
03.2015 - Current
Cook Shift Leader
Wine Country Care Center
04.2004 - 10.2009
High School Diploma -
Lodi High School
Licensed Cosmetologist -
Marinello School of Beauty