Jessica Hamilton
Liberty,SC
Overview
15
15
years of professional experience
Work History
NHC Cosmetologist
NHC
Anderson, SC
08.2021 - Current
- Created an organized scheduling system to give each station and resident haircare needs in an efficient and predictable time each week.
- coordinates with staff to help residents be ready for their salon appt
- keeps up with appropriate paperwork for permission from residents as well as charges and vendor pay
- i am flexible, caring, and compassionate to give best service to residents and family members
Manager
Great Clips
Clemson, SC
06.2010 - 08.2021
- Managed team schedules and ensured adequate staffing levels for operations.
- Oversaw daily operations to maintain efficiency and productivity standards.
- Implemented training programs to enhance employee skills and knowledge.
- Facilitated team meetings to address concerns and gather feedback on procedures.
- Monitored inventory levels and coordinated with suppliers for timely deliveries.
- Analyzed operational data to identify trends and recommend process improvements.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
Education
Associate of Applied Science - Cosmetology/Business mngt
Greenville Tech
Greenville, SC08-2010
Skills
- schedule coordination
- team leadership
- problem solving
- effective communication
- attention to detail
- employee training
- Friendly communication
- Decision-making
- Professionalism and ethics
- Active listening
- Documentation management
- Interview coordination
- Employee onboarding
- Onboarding processes
- Recruitment strategies
Timeline
NHC Cosmetologist
NHC
08.2021 - Current
Manager
Great Clips
06.2010 - 08.2021
Associate of Applied Science - Cosmetology/Business mngt
Greenville Tech