Dynamic employee with a proven track record at multiple businesses excelling in customer relations and patient care. Skilled in project management and relationship building, consistently delivering results through effective communication and operational efficiency.
Work History
Business Owner
Self-Employed
Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
Managed financial operations, including budgeting, forecasting, and expense tracking.
Established supplier relationships to optimize product sourcing and inventory management.
Conducted market research to identify trends and adjust business offerings accordingly.
Streamlined operational processes to improve efficiency and reduce costs.
Trained and mentored staff on best practices in sales and customer relations.
Established strong customer relationships through excellent communication and attentive service.
Consulted with customers to assess needs and propose optimal solutions.
Boosted revenue by identifying new business opportunities and diversifying product offerings.
STNA
Tender Hearts Home Health Care
Assisted clients with daily living activities, ensuring comfort and safety.
Monitored vital signs and reported changes to nursing staff promptly.
Maintained accurate patient records, documenting care provided and client progress.
Implemented infection control procedures to uphold health standards in home settings.
Collaborated with multidisciplinary teams to develop personalized care plans for clients.
Provided emotional support and companionship to enhance client well-being.
Ensured compliance with regulatory requirements and company policies during service delivery.
Assisted with patient transfer and ambulation.
Assisted patients in daily activities, promoting their independence and dignity.
Kept accurate records of patients' care, condition, and progress.
Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
Physical Therapy Assistant
Oxford Physical Therapy
Greeting patients, explaining process, charting and scheduling in computer.
Medical Assistant
Mason Family Physicians
Mason, OH
Assisted physicians with patient examinations and medical procedures to ensure efficient workflow.
Managed patient scheduling and follow-up calls, enhancing appointment adherence rates.
Maintained accurate electronic health records using EMR systems for improved data integrity.
Educated patients on treatment plans and medication instructions, fostering understanding and compliance.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Education
Medical Assistant Certification - Medical Assistant
Southwestern College
Cincinnati, OH
State Trained Nursing Assistant
Tender Heart Home Health Care
Cincinnati, OH
Skills
Customer service
Customer relations
Attention to detail
Driven and determined
Relationship building
Work Planning and Prioritization
Business planning
Performance improvement
Project management
Purchasing and planning
Strategic Decision-making
Timeline
Business Owner
Self-Employed
STNA
Tender Hearts Home Health Care
Physical Therapy Assistant
Oxford Physical Therapy
Medical Assistant
Mason Family Physicians
Medical Assistant Certification - Medical Assistant