Jessica Hamp
Ozark,MO
Summary
Dynamic professional with expertise in sales strategy development and process streamlining. Proven track record in improving operational efficiency and enhancing customer relationships through data-driven decision-making.
Overview
10
10
years of professional experience
Work History
Director of Sales Support
Performance Foodservice
Springfield, MO
03.2025 - Current
- Streamlined order processing procedures to enhance efficiency and accuracy in sales support operations.
- Coordinated communication between sales team and warehouse to ensure timely delivery of products.
- Trained new staff on system usage and best practices for customer relationship management software.
- Implemented initiatives to improve sales documentation accuracy, resulting in reduced discrepancies.
Customer Service Manager
SGC Foodservice
Springfield, MO
03.2021 - 03.2025
- Led team to enhance customer satisfaction through effective conflict resolution strategies.
- Implemented training programs to improve service quality and staff performance.
- Analyzed customer feedback to identify trends and drive service improvements.
- Developed operational procedures that streamlined workflows and increased efficiency.
Product Support Specialist
Jack Henry & Associates
Springfield, MO
01.2018 - 03.2021
- Provided expert support for clients, resolving product inquiries and technical issues efficiently.
- Led initiatives to streamline support processes, enhancing overall customer satisfaction metrics.
- Developed training materials for new staff, improving onboarding effectiveness and knowledge retention.
- Analyzed customer feedback to identify recurring issues, driving improvements in product functionality.
Assistant Director
Sun Tan City
Springfield, MO
01.2016 - 03.2018
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Coordinated training sessions for staff, improving service standards and operational efficiency.
- Oversaw inventory management processes ensuring accurate stock levels and timely replenishment.
- Analyzed sales data to identify trends, informing strategic decision-making for promotions and product offerings.
Education
Master of Arts - Communications
Drury University
Springfield, MO05-2026
High School Diploma -
Ozark High School
Ozark, MO05-2015
Bachelor of Arts - Communications
Drury University
Springfield, MO05-2024
Associate of Arts - Education
Ozarks Technical Community College
Springfield, MO05-2020
Skills
- Sales presentations
- Technical troubleshooting
- Sales processes
- Supplier relations
- Solution selling
- Sales strategy development
- Sales reporting
- Data analytics
- Account management
- Business networking
- Complaint investigation
- Process streamlining
Timeline
Director of Sales Support
Performance Foodservice
03.2025 - Current
Customer Service Manager
SGC Foodservice
03.2021 - 03.2025
Product Support Specialist
Jack Henry & Associates
01.2018 - 03.2021
Assistant Director
Sun Tan City
01.2016 - 03.2018
Master of Arts - Communications
Drury University
High School Diploma -
Ozark High School
Bachelor of Arts - Communications
Drury University
Associate of Arts - Education
Ozarks Technical Community College