Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Jessica Hampton

Fort Worth,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Seeking a remote opportunity to increase work-life balance & continue to develop skills and further advance my career.

Overview

4
4
years of professional experience

Work History

Community Manager

RAM Partners LLC
07.2023 - Current
  • Effectively leading a team of 6 at a 300-unit apartment community. Closely monitoring job performances & hosting regular coaching sessions to ensure team is at top-performance and focused on growth.
  • Maintained occupancy above 95% by cultivating positive landlord-tenant relationships through clear communication & an emphasis on customer service.
  • Managing overall financial operations of community, with a focus on increasing revenue & NOI. Negotiating with vendors regularly to ensure we receive quality services for the best price, and increasing perceived value of the property to residents by fostering a community with regular social-events and providing exceptional service.

Area Manager

Coast Property Management
05.2022 - 07.2023
  • Operational oversight of Portland, OR region, focusing on project management, strategies to increase NOIs, and improve staff efficiencies
  • Training and mentorship of sales and management staff on company policies, operational procedures, technical and non-technical skills
  • Utilizing situational leadership to meet learning needs, increase employee retention, and overall job satisfaction
  • Creating user-guides and circulating best practices for common procedures applicable to the region
  • Maintaining current knowledge on local laws and ordinances, and how they affect property operations
  • Performing regular audits to ensure accuracy of lease documents, scheduled billing, and record-keeping.

Community Manager

Coast Property Management
11.2021 - 05.2022
  • Managing operations of a 165-unit residential and commercial mid-rise, including supervision of one leasing agent and two maintenance staff
  • Promoting growth and development through identifying team strengths, weaknesses and goals, and executing plans to achieve them
  • Implemented checklists and tracking systems to streamline operations and reduce risk of error
  • Reduced pandemic-related delinquency by following standard collection procedures that we halted during the emergency period
  • Increased profits by enforcing late fees and maximizing renewal retention.

Assistant Community Manager

Prometheus Real Estate Group
03.2021 - 11.2021
  • Managed a team of leasing consultants, and provided operational support to the Community Manager of a 250-unit garden-style community
  • Provided hands-on, structured training according to company guidelines to all new-hires on the sales & leasing team in the Portland, OR region
  • Created 30-60-90 day plans, customized to the associate to ensure development & understanding of their role.

Leasing Consultant

Prometheus Real Estate Group
02.2020 - 03.2021
  • Owned administrative processes for two communities, totaling 600 units, including all rent collection efforts, final account statements, move-in and move-out paperwork, renewals, legal correspondence, and accounting month end
  • Responsible for maintaining occupancy standards for a 350-unit garden-style community through accurately tracking follow-up with leads through Salesforce, and providing exceptional service to current and prospective residents
  • Meticulously executing lease documents, scheduling billing, and record-keeping, to ensure all data is error-free and documents meet requirements for residency
  • Maintained appearance of office, clubhouse, model units and grounds to company standards.

Education

Associate of Arts -

Black Hills State University
Spearfish, SD
01.2012

Skills

  • Proficient in Microsoft Suite and CRM tools, with the ability to quickly learn new software
  • Excellent time management, proactive working style, flexibility to prioritize and multitask
  • Resourcefulness, problem solving & critical thinking
  • Effective written and verbal communication

Websites

Timeline

Community Manager

RAM Partners LLC
07.2023 - Current

Area Manager

Coast Property Management
05.2022 - 07.2023

Community Manager

Coast Property Management
11.2021 - 05.2022

Assistant Community Manager

Prometheus Real Estate Group
03.2021 - 11.2021

Leasing Consultant

Prometheus Real Estate Group
02.2020 - 03.2021

Associate of Arts -

Black Hills State University

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Jessica Hampton