Jessica Hardcastle
Moore,OK
Summary
Dynamic and organized professional with extensive experience as a receptionist. Proven ability to enhance client relations and streamline operations, ensuring a welcoming environment. Skilled in data entry and multi-line telephone operation, consistently resolving customer issues and maintaining confidentiality while managing sensitive information.
Overview
8
8
years of professional experience
Work History
Receptionist
Stoneridge Animal Hospital
06.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Helped technicians with duties: holding pets, blood draws, restraint etc
Receptionist
Quail Creek Veterinary Clinic
11.2019 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist
Britton Road Veterinary Clinic
08.2018 - 07.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Pharmacy Technician
Neel Veterinary Hospital
06.2017 - 08.2018
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Multi-line telephone operation
- Document management
- Professional demeanor
Previous work
Longer work history available on request
Timeline
Receptionist
Stoneridge Animal Hospital
06.2022 - Current
Receptionist
Quail Creek Veterinary Clinic
11.2019 - 06.2022
Receptionist
Britton Road Veterinary Clinic
08.2018 - 07.2019
Pharmacy Technician
Neel Veterinary Hospital
06.2017 - 08.2018
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