Professional Summary
Overview
Work History
Education
Skills
Timeline

Jessica Harden

Kickback Jack's
Durham,NC
7
years of professional experience

Dedicated professional with over four years in customer service. Known for multitasking efficiency, accurate financial management, and fostering strong customer relationships. Committed to enhancing operational productivity and client satisfaction.

Work History

Bartender

7 Years
Kickback Jack's | 08.2019 - Current
  • Developed strong customer relationships through the creation of an inviting atmosphere.
  • Oversaw organization and cleanliness of work space to enhance productivity.
  • Oversaw cash handling operations and reconciled guest tabs with accuracy. Managed the closure of guest accounts, ensuring financial integrity and compliance. Directed cash management activities and ensured timely closing of guest tabs.
  • Executed daily reconciliation of cash drawer to ensure accurate financial reporting.
  • Executed multiple tasks simultaneously to enhance operational efficiency.

Customer Service Representative

1 Year 9 Months
Harris Teeter | 04.2019 - 01.2021
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Streamlined complaint resolution processes, improving response times and outcomes.
  • Assisted in training new staff on product knowledge and customer service protocols.
  • Maintained accurate inventory records, ensuring product availability for customers.

Education

High School Diploma

Northern High School | Durham, NC

Skills

Customer service
Multitasking efficiency
Dependability
Collaborative approach
Work commitment
Data entry

Timeline

Bartender

Kickback Jack's
08.2019 - CurrentRead More

Customer Service Representative

Harris Teeter
04.2019 - 01.2021Read More

Northern High School

High School Diploma
Read More
Jessica Harden