Jessica Hardy
Orange Beach,AL
Summary
Dynamic and motivated professional with a strong background in customer service from Estes Express. Known for fostering warm relationships and delivering exceptional service while effectively managing multiple tasks. Proficient in POS systems and committed to teamwork, I consistently support team goals and enhance customer satisfaction through proactive engagement and attention to detail.
Overview
9
9
years of professional experience
Work History
Clerk
Estes Express
Loxley, AL
06.2023 - 04.2025
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited and proofread documents for accuracy and completeness.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
Childcare Provider
Kid Plus Childcare Development
Foley, AL
11.2021 - 06.2023
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Introduced children to educational games and activities to boost learning.
- Provided emotional support and guidance to children during difficult times.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Cashier
Surf Style
Gulf Shores, AL
06.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained order and restocked clothing shelves.
- Oversaw display arrangements for souvenirs.
Gas Station Attendant
Shell Gas Station
Daphne, AL
04.2020 - 06.2020
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Maintained inventory of all saleable items.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
Server
Subway
Robertsdale, AL
05.2016 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Associate Of General Studies - General Studies
Coastal Alabama
Bay Minette, AL05.2022
High School Diploma - Cosmetology
Robertsdale High School
Robertsdale, AL05.2016
Skills
~ I consistently exhibit hospitality, warmth, and a welcoming demeanor
~ I enjoy assisting others
~ I am an optimistic individual eager to engage in work in a vibrant team environment
~ I take initiative and am driven by my own motivation
~ I maintain an optimistic outlook, motivated to acquire knowledge, develop my skills, and consistently show respect and professionalism towards others
~ I am committed to doing whatever is necessary to support the team collectively
~ Reaching out to potential clients that have previously been unreachable
Accomplishments
* Girl Scout Leader
* Graduated in High School with perfect attendance from grade 9-12.
Timeline
Clerk
Estes Express
06.2023 - 04.2025
Childcare Provider
Kid Plus Childcare Development
11.2021 - 06.2023
Cashier
Surf Style
06.2020 - 05.2021
Gas Station Attendant
Shell Gas Station
04.2020 - 06.2020
Server
Subway
05.2016 - 03.2020
Associate Of General Studies - General Studies
Coastal Alabama
High School Diploma - Cosmetology
Robertsdale High School