Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Hargrove

Okmulgee,OK

Summary

Dynamic professional with a proven track record at One Fire Casino, excelling in customer service and problem-solving. Demonstrated ability to enhance customer loyalty and team efficiency through active listening and critical thinking. Skilled in cash handling and technology integration, achieving significant improvements in service delivery and employee retention.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

One Fire Casino
02.2024 - Current
  • Achieved Employee of the Quarter in first quarter of employment.
  • Assisted customers with gameplay questions, providing a high level of customer service while promoting a positive atmosphere within the gaming facility.
  • Maintained accurate records of all maintenance, repair, and upgrade tasks to ensure proper tracking and follow-up when needed.
  • Improved patron satisfaction by troubleshooting and resolving technical issues with gaming equipment swiftly.
  • Developed rapport with patrons through active listening skills, leading to higher retention rates and positive feedback from clients.

Gas Station Clerk

Loves Travel Stop & Country Store
10.2021 - 11.2023
  • Maintained clean and orderly work station.
  • Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
  • Enhanced customer satisfaction by providing efficient and friendly service at the gas station.

Assistant Store Manager Trainee

Payless Shoe Source
09.2012 - 03.2015
  • Managed cash registers efficiently, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance by implementing strategic merchandise displays.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Improved employee retention by cultivating a positive work environment through team-building activities and open communication channels.
  • Maintained job as To-Go Specialist at Olive Garden from December 2012 to December 2013 while working ASMT position.

Education

High School Diploma -

Texas Star Point Academy
Hurst, TX
01-2011

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Reading Comprehension
  • Organization
  • Prioritization
  • Conflict Mediation
  • Key holder experience
  • Pharmacy tech experience

Timeline

Customer Service Representative

One Fire Casino
02.2024 - Current

Gas Station Clerk

Loves Travel Stop & Country Store
10.2021 - 11.2023

Assistant Store Manager Trainee

Payless Shoe Source
09.2012 - 03.2015

High School Diploma -

Texas Star Point Academy
Jessica Hargrove