Jessica Harp
Euless,TX
Summary
Dynamic leader with a proven track record of driving organizational success through diverse leadership skills and meticulous attention to detail. Recognized for exceptional organizational abilities and an active listening approach that fosters collaboration and innovation within teams. Committed to exceeding goals and challenges in a professional manner while inspiring colleagues to achieve collective success.
Overview
15
15
years of professional experience
Work History
Logistics, Trainer, Dealer
Pop's Casino Parties
DFW, TX
10.2017 - Current
- Facilitated onboarding and skill development programs to enhance dealer performance.
- Evaluated competitor strategies and market performance to support business development initiatives.
- Developed and disseminated comprehensive event schedules to ensure seamless coordination of tables, props, dealers, and equipment logistics.
- Guided employees in implementing best practices and provided constructive feedback to foster professional growth and improve retention by 20%.
District Manager
Valet Living
DFW, TX
09.2022 - 07.2025
- Directed waste management activities to ensure efficient daily and nightly trash collection for 22 multifamily communities.
- Facilitated meetings with community management teams to gather service feedback and identify sponsorship opportunities for community events.
- Cultivated a high-performing team of 18-30 employees by implementing strategic hiring and onboarding initiatives. Developed and delivered training programs that elevated employee skills and engagement levels. Optimized scheduling processes to enhance overall operational efficiency.
- Oversaw compliance of all employee documentation, including insurance, driver's licenses, work permits, and safety certifications, to uphold organizational standards.
- Tracked budgets and KPIs to support team objectives. Made necessary adjustments to meet targets. Presented updates to leadership on a monthly basis.
- Monitored dashboards to identify discrepancies and communicated necessary adjustments in real-time.
- Conducted recruitment, training sessions, and mentorship programs for new district managers under director of operations guidance.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Implemented strategic initiatives to optimize resource allocation across multiple districts.
Comfort Driver
Uber
DFW, TX
02.2018 - 03.2020
- Achieved Platinum Pro Driver status by maintaining a 4.98 out of 5-star rating from over 500 riders.
- Executed comprehensive cleaning and detailing processes to uphold new car aesthetics inside and out.
- Executed rapid navigation through various applications to maximize profitability and reduce expenditures.
- Promoted a comfortable atmosphere for passengers by demonstrating respect towards all road users.
Drive Up Supervisor
Bank of New Hampshire
Concord, NH
12.2010 - 01.2014
- Coordinated day-to-day processes and scheduling to enhance service efficiency at drive-up windows.
- Executed daily balancing and reconciliation of vault assets, including cash, coins, money orders, bank checks, and debit cards.
- Implemented rigorous measures to safeguard customer identities and information, including passwords, codes, and bank security procedures.
- Developed and implemented strategies to effectively reduce time spent on opening and closing operations by 50%.
Education
Bachelor of Science - Business Management & Psychology
University of Phoenix-Monroe
Remote12-2022
Skills
- Remote customer service expertise
- Project coordination
- Proficient with Microsoft Office applications
- Meticulous attention to detail
- Efficiency-focused approach - LEAN
- Strategic issue identification
- Strategic relationship recovery
- Proficient in conflict management
- Team development
- Expertise in proprietary software training
- Excellent communication skills
- Efficient dispatch management
- Quick to adjust to new situations
- Data-driven performance evaluation
- Salesforce optimization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
District Manager
Valet Living
09.2022 - 07.2025
Comfort Driver
Uber
02.2018 - 03.2020
Logistics, Trainer, Dealer
Pop's Casino Parties
10.2017 - Current
Drive Up Supervisor
Bank of New Hampshire
12.2010 - 01.2014
Bachelor of Science - Business Management & Psychology
University of Phoenix-Monroe
Summary
- Proficient in Salesforce, Microsoft Word, Excel, and PowerPoint
- Detail oriented and highly organized, with a LEAN mindset for problem solving
- Recognized for outstanding customer service skills, with an emphasis on restoring relationships and conflict resolution
- Prized for efficient team building and exceptional team management
- Strong computer savvy, fast learner of proprietary company software
- Excellent communication, cross functional collaboration with internal/external clients
- Expert dispatcher, adapts swiftly to adjust resources in continuously changing environments