Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Harris

El Paso,TX

Summary

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Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

11
11
years of professional experience

Work History

Administrative Benefits Representative

Turbotax
01.2021 - 02.2025
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Oversee the day-to-day operations of employee benefits programs, including health, dental, vision, retirement plans, and leave policies.
  • Process employee enrollments, changes, and terminations in the HRIS and coordinate with benefits vendors.
  • Address and resolve employee concerns regarding benefits coverage, eligibility, and claims.
  • Conduct benefits orientations for new hires and provide ongoing education on benefits packages.
  • Ensure adherence to ERISA, HIPAA, COBRA, and other relevant regulations.
  • Maintain accurate and up-to-date employee benefits records.
  • Collaborate with benefits vendors to ensure smooth operations and effective communication.
  • Assist in developing and managing the benefits budget to control costs.
  • Analyze benefits plans and vendors to identify the best value for employees and the company.
  • Negotiate with insurance and retirement plan providers to secure the best possible terms.
  • Prepare reports on benefits-related data, such as enrollment trends, costs, and utilization.
  • Address and resolve complex benefits-related issues in a timely manner.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.

HR Generalist

Turbotax
01.2014 - 12.2020
  • Company Overview: Hardworking employee with customer service, multitasking, and time management abilities
  • Devoted to giving every customer a positive and memorable experience
  • Maintained accurate records of personnel data in the HRIS system
  • Organized staff events such as team building activities, holiday parties
  • Compiled reports related to hiring, termination, promotions, absences, turnover rates
  • Reviewed job descriptions and updated them as needed according to changing business needs
  • Collaborated with internal stakeholders to ensure effective communication between departments
  • Managed recruitment processes, including job postings and interviews
  • Coordinated benefit administration activities such as enrollments, changes, terminations
  • Provided guidance to managers on employee relations issues
  • Conducted employee onboarding process, orientations, and exit interviews
  • Assisted with payroll processing by verifying timekeeping records
  • Assessed training needs based on performance evaluations or feedback from managers
  • Monitored company compliance with labor regulations at all levels
  • Hardworking employee with customer service, multitasking, and time management abilities
  • Devoted to giving every customer a positive and memorable experience

Education

Associates - IT

Northeast Texas Community College
Mount Pleasant, TX

Skills

  • Healthcare
  • Computer Software
  • Empathy
  • Patience
  • Critical Thinking
  • (CRM) Tools
  • Quality Assurance
  • Call Center
  • Problem-solving skills
  • Customer communications
  • Analytical abilities
  • Active Listening
  • Basic Software Skills
  • Microsoft office
  • Schedule Adherence
  • Benefits Administration
  • Written Communication
  • Analytical Thinking
  • HIPAA
  • Telephone Etiquette

Timeline

Administrative Benefits Representative

Turbotax
01.2021 - 02.2025

HR Generalist

Turbotax
01.2014 - 12.2020

Associates - IT

Northeast Texas Community College
Jessica Harris