Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
11
11
years of professional experience
Work History
Administrative Benefits Representative
Turbotax
01.2021 - 02.2025
Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Oversee the day-to-day operations of employee benefits programs, including health, dental, vision, retirement plans, and leave policies.
Process employee enrollments, changes, and terminations in the HRIS and coordinate with benefits vendors.
Address and resolve employee concerns regarding benefits coverage, eligibility, and claims.
Conduct benefits orientations for new hires and provide ongoing education on benefits packages.
Ensure adherence to ERISA, HIPAA, COBRA, and other relevant regulations.
Maintain accurate and up-to-date employee benefits records.
Collaborate with benefits vendors to ensure smooth operations and effective communication.
Assist in developing and managing the benefits budget to control costs.
Analyze benefits plans and vendors to identify the best value for employees and the company.
Negotiate with insurance and retirement plan providers to secure the best possible terms.
Prepare reports on benefits-related data, such as enrollment trends, costs, and utilization.
Address and resolve complex benefits-related issues in a timely manner.
Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
HR Generalist
Turbotax
01.2014 - 12.2020
Company Overview: Hardworking employee with customer service, multitasking, and time management abilities
Devoted to giving every customer a positive and memorable experience
Maintained accurate records of personnel data in the HRIS system
Organized staff events such as team building activities, holiday parties
Compiled reports related to hiring, termination, promotions, absences, turnover rates
Reviewed job descriptions and updated them as needed according to changing business needs
Collaborated with internal stakeholders to ensure effective communication between departments
Managed recruitment processes, including job postings and interviews
Coordinated benefit administration activities such as enrollments, changes, terminations
Provided guidance to managers on employee relations issues
Conducted employee onboarding process, orientations, and exit interviews
Assisted with payroll processing by verifying timekeeping records
Assessed training needs based on performance evaluations or feedback from managers
Monitored company compliance with labor regulations at all levels
Hardworking employee with customer service, multitasking, and time management abilities
Devoted to giving every customer a positive and memorable experience