Jessica Harris
El Paso,TX
Summary
.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
11
11
years of professional experience
Work History
Administrative Benefits Representative
Turbotax
01.2021 - 02.2025
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Oversee the day-to-day operations of employee benefits programs, including health, dental, vision, retirement plans, and leave policies.
- Process employee enrollments, changes, and terminations in the HRIS and coordinate with benefits vendors.
- Address and resolve employee concerns regarding benefits coverage, eligibility, and claims.
- Conduct benefits orientations for new hires and provide ongoing education on benefits packages.
- Ensure adherence to ERISA, HIPAA, COBRA, and other relevant regulations.
- Maintain accurate and up-to-date employee benefits records.
- Collaborate with benefits vendors to ensure smooth operations and effective communication.
- Assist in developing and managing the benefits budget to control costs.
- Analyze benefits plans and vendors to identify the best value for employees and the company.
- Negotiate with insurance and retirement plan providers to secure the best possible terms.
- Prepare reports on benefits-related data, such as enrollment trends, costs, and utilization.
- Address and resolve complex benefits-related issues in a timely manner.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
HR Generalist
Turbotax
01.2014 - 12.2020
- Company Overview: Hardworking employee with customer service, multitasking, and time management abilities
- Devoted to giving every customer a positive and memorable experience
- Maintained accurate records of personnel data in the HRIS system
- Organized staff events such as team building activities, holiday parties
- Compiled reports related to hiring, termination, promotions, absences, turnover rates
- Reviewed job descriptions and updated them as needed according to changing business needs
- Collaborated with internal stakeholders to ensure effective communication between departments
- Managed recruitment processes, including job postings and interviews
- Coordinated benefit administration activities such as enrollments, changes, terminations
- Provided guidance to managers on employee relations issues
- Conducted employee onboarding process, orientations, and exit interviews
- Assisted with payroll processing by verifying timekeeping records
- Assessed training needs based on performance evaluations or feedback from managers
- Monitored company compliance with labor regulations at all levels
- Hardworking employee with customer service, multitasking, and time management abilities
- Devoted to giving every customer a positive and memorable experience
Education
Associates - IT
Northeast Texas Community College
Mount Pleasant, TXSkills
- Healthcare
- Computer Software
- Empathy
- Patience
- Critical Thinking
- (CRM) Tools
- Quality Assurance
- Call Center
- Problem-solving skills
- Customer communications
- Analytical abilities
- Active Listening
- Basic Software Skills
- Microsoft office
- Schedule Adherence
- Benefits Administration
- Written Communication
- Analytical Thinking
- HIPAA
- Telephone Etiquette
Timeline
Administrative Benefits Representative
Turbotax
01.2021 - 02.2025
HR Generalist
Turbotax
01.2014 - 12.2020
Associates - IT
Northeast Texas Community College
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