Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Harthun

Anchorage,AK

Summary

Accomplished service industry professional with over 20 years of experience in a variety of settings including casual and fine dining to high volume bars and speakeasy. Expert in drink menu planning and crafting innovative cocktails, coupled with exceptional customer service skills, enhancing guest satisfaction, and streamlining bar operations. Proficient in POS systems and responsible alcohol service, consistently exceeding operational standards with professional and positive attitude.

Overview

17
17
years of professional experience

Work History

Bartender + Server

Shelby
03.2022 - 11.2022
  • Created welcoming and positive environment for guests in upscale, fast paced speakeasy.
  • Applied extensive knowledge to create innovative craft cocktails, utilizing fresh ingredients to enhance flavor profiles and expertly pair food and drinks.
  • Provided optimal guest experience at bar and dining area with prompt and pleasant attitude.
  • Trained new servers and familiarized new employees with company culture.

Bar Manager + Lead Bartender

Kate O'Brien's
01.2010 - 03.2020
  • Designed, implemented, and managed systems that facilitated establishment excellence and achieved high operating standards.
  • Managed and organized special events, ordering and staffing in-house team of over 10 members.
  • Provided exceptional service to guests crafting and serving drinks, including beer, wine, and signature cocktails.
  • Responsible for weekly inventory audits, and weekly bar product and supply orders.

Lead Bartender + Server

The Phoenix
06.2005 - 12.2010
  • Preparation and service of beer, wine, and spirits in high volume neighborhood pub.
  • Provided excellent customer service to over 500 guests daily, serving drinks and food items at bar and dining area.
  • Setup and breakdown of bar/restaurant, stocking of garnishes and bar supplies for regular business and special events.

Education

Master of Science - Occupational Therapy

San Jose State University
San Jose, CA
05.2022

Skills

  • Bar Operations & Management
  • Drink Menu Planning
  • Beer & Craft Cocktail Knowledge
  • Excellent Customer Service Skills
  • Proficiency in POS Systems
  • Responsible Service of Alcohol Standards

Timeline

Bartender + Server

Shelby
03.2022 - 11.2022

Bar Manager + Lead Bartender

Kate O'Brien's
01.2010 - 03.2020

Lead Bartender + Server

The Phoenix
06.2005 - 12.2010

Master of Science - Occupational Therapy

San Jose State University

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Jessica Harthun