Jessica Harwell
Spooner
Summary
Financial services professional prepared for this role with strong customer service and cash-handling skills. Known for reliability, adaptability, and teamwork. Possesses effective communication and problem-solving abilities that ensure smooth operations and customer satisfaction.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Bank Teller
BMO
Spooner, WI
10.2023 - Current
- Managed cash drawer, balancing daily cash flow and maintaining compliance with bank policies.
- Processed customer transactions accurately and efficiently, ensuring high levels of satisfaction.
- Assisted customers in account inquiries and product offerings, enhancing overall client engagement.
- Trained new tellers on operational procedures and customer service standards, fostering team development.
- Elected to do Relationship Banker Pathway
Bartender
Tracks Bar and Family Dining
Spooner, WI
10.2021 - Current
- I'm in charge of ensuring the safety and well-being of all bar patrons.
- Double-checked ID cards to ensure bar patrons were of legal drinking age.
- Cultivated positive customer relationships.
- Took to-go orders and answered customer calls to enhance service experience.
- Stocked the bar with beer, wine, liquor, ice, glassware, and napkins.
- Opened and closed the bar in accordance with management guidelines.
- Maintained a precise register and generated daily sales reports to support inventory usage figures.
- Dealt with cash on a daily basis, which earned me the trust and loyalty of the owners.
- Cultivated positive customer relationships.
Bartender
The Club Cumberland
Cumberland, WI
05.2020 - 10.2021
- Developed signature cocktails to enhance bar's brand and attract more customers.
- Excelled at serving mixed drinks and beer in an overly chaotic, loud, outdoor environment.
- Cultivated positive customer relationships.
- Stocked the bar with beer, wine, liquor, ice, glassware, and napkins.
- Assisted in training staff on bar procedures and customer service skills. and job division.
- Served mixed drinks and beer efficiently in a chaotic, loud outdoor environment, ensuring customer satisfaction.
- Engaged with customers to build rapport and enhance their bar experience..
Insurance Agent
American Income Life
Waco, TX
12.2020 - 05.2021
- Identified customer needs and successfully upsold relevant products and services to enhance coverage.
- Upsold additional products and services after determining the needs and requirements of the customer.
- Maintained high customer service standards by cultivating relationships with clients.
- Dedicated time to thoroughly explain documents to customers, ensuring full understanding of their insurance options.
- Cultivated strong relationships with clients to maintain high customer service standards and foster long-term loyalty.
Bartender
Bobs steakhouse
Cameron, TX
08.2018 - 04.2020
- Maintained accurate register and generated daily sales reports to inform inventory management.
- Verified ID cards to confirm bar patrons met legal drinking age requirements.
- Restocked bar with beer, wine, liquor, ice, glassware, and napkins to ensure readiness for service. with beer, wine, and liquor, as well as ice, glassware, and napkins.
- Double-checked ID cards to ensure bar patrons were of legal drinking age.
- Adhere to all safety and sanitation policies when handling food and beverages.
- Maintained a precise register and generated daily sales reports to support inventory usage figures.
Bartender
Jaybirds
Rice Lake, WI
02.2016 - 07.2018
- Developed signature cocktails to promote bar brand and enhance profitability.
- Managed vendor relationships to streamline inventory management and control costs.
- Stock the bar with beer, wine, and liquor, as well as ice, glassware, and napkins.
- Assisted in training staff on bar procedures and customer service skills. and job division.
- Maintained relationships with restaurant vendors in order to ensure efficient inventory management and cost containment.
- Fostered positive relationships with customers through attentive service and engagement..
- Polished glassware, bussed tables, and removed debris to keep the customer areas fresh and clean.
Bartender
Applebees
Rice Lake, WI
10.2009 - 02.2016
- I am in charge of ensuring the safety and well-being of all bar patrons.
- Ensure that customers receive prompt and efficient service.
- Opened and closed the bar in accordance with management guidelines.
- Facilitated staff training sessions to enhance team skills.
- Maintained a precise register and generated daily sales reports to support inventory usage figures.
- Kept an accurate cash drawer per shift.
- Delivered prompt and efficient service to customers, contributing to a positive bar experience.
Medical Assistant
Marshfield clinic
Rice Lake, WI
09.2012 - 04.2014
- Performed preliminary assessments, such as measuring weight, temperature, and blood pressure, and meticulously documented the results.
- Conducted preliminary assessments by measuring weight, temperature, and blood pressure, accurately documenting results to facilitate patient care.
- Collected comprehensive client medical history, including medications, symptoms, and allergies, to support accurate diagnosis and treatment.
- Verified patient medical insurance coverage and collected co-pays at the front desk.
- Performed various clerical tasks, including word processing, data entry, answering phone calls, and organizing files.
- Completed all of the required laboratory tests.
- Did clerical work like word processing, data entry, phone answering, and filing.
- Followed all necessary procedures to keep the patient's radiation exposure to a minimum.
Education
Associate of Applied Science - Medical assistant
Duluth business university
Duluth, MN01-2012
High School - undefined
Spooner High School
Spooner, WI01-2009
Skills
- Financial transactions
- Transaction management
- Cash handling
- Customer service
- Sales strategies
- Relationship development
- Banking services
- Professional courtesy
- Relationship building
- Cash management
- Positive attitude
- Client relations
- Sales techniques
- Relationship development
Certification
- CNP - Certified Notary Public
Timeline
Bank Teller
BMO
10.2023 - Current
Bartender
Tracks Bar and Family Dining
10.2021 - Current
Insurance Agent
American Income Life
12.2020 - 05.2021
Bartender
The Club Cumberland
05.2020 - 10.2021
Bartender
Bobs steakhouse
08.2018 - 04.2020
Bartender
Jaybirds
02.2016 - 07.2018
Medical Assistant
Marshfield clinic
09.2012 - 04.2014
Bartender
Applebees
10.2009 - 02.2016
High School - undefined
Spooner High School
Associate of Applied Science - Medical assistant
Duluth business university