Jessica Hawk
Temecula,CA
Summary
I aspire to excel in the real estate industry by applying my expertise in sales and customer service to enhance business prospects and revenues.
Overview
14
14
years of professional experience
1
1
Certification
Work History
OWNER/OPERATOR
Relaxed Agent LLC
06.2017 - Current
- Coordinate all phases of the transaction process from contract execution to closing.
- Review purchase agreements and ensure compliance with local, state, and federal regulations.
- Order and track property inspections, title reports, appraisals, and other necessary documents.
- Prepare, organize, and distribute disclosure packages to clients and agents.
- Maintain consistent communication with clients, agents, escrow officers, and lenders to ensure timely updates and smooth workflows.
- Monitor and manage transaction timelines to ensure all deadlines are met.
- Prepare and submit commission demands, closing statements, and other financial documents.
- Update and maintain CRM systems and transaction management software for accuracy.
- Create and maintain organized files for each transaction, ensuring proper documentation and audit readiness.
- Identify and resolve issues that arise during the transaction process, providing solutions to ensure seamless closings
- Provide exceptional customer service, addressing client concerns and inquiries promptly.
GENERAL MANAGER
REEBROKER GROUP INC
03.2016 - 06.2017
- Handled all complex transactions/ commission disputes
- Provided support for over 2500 agents employed with us
- Supervised direct reporting staff to ensure agent satisfaction and an exceptional customer service experience.
- Reviewed contracts/disclosures to ensure accuracy and reduce liability
- Operated after hours Broker support for all agents
TC MANAGER
REEBROKER GROUP INC.
11.2014 - 03.2016
- Coordinate activities throughout the entire escrow process from sale to close of escrow
- Order all reports and inspections and send out disclosure packages
- Process closings and commission demands
- Update/monitor listings/sales report's to reflect the most accurate information
- Managed TC staff and ensured accuracy from start to finish
- Supported an understaffed sales team and maintained a positive attitude
- Consistently generated additional revenues through product knowledge and ensuring each customer was taken care of
Inside Sales Representative
Haro Bicycles
03.2011 - 02.2014
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Education
Diploma -
Carlsbad High School
Carlsbad, CASkills
- Understanding market trends and local real estate laws
- Negotiating contracts and closing deals
- Property listing, staging, and marketing strategies
- Familiarity with MLS (Multiple Listing Service) platforms
- Building and maintaining long-term client relationships
- Effective communication and conflict resolution
- Tailoring services to client needs and preferences
- Proficiency in tools like ZipForm, CAR, DocuSign, and CRM software
- Organization and time management to handle multiple transactions
- Ensuring compliance with local, state, and federal regulations
- Delegating tasks and managing workload
- Ensuring team alignment with business objectives
Certification
- Licensed REALTOR®
Languages
Spanish
Limited Working
Timeline
OWNER/OPERATOR
Relaxed Agent LLC
06.2017 - Current
GENERAL MANAGER
REEBROKER GROUP INC
03.2016 - 06.2017
TC MANAGER
REEBROKER GROUP INC.
11.2014 - 03.2016
Inside Sales Representative
Haro Bicycles
03.2011 - 02.2014
Diploma -
Carlsbad High School