Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Jessica Hawk

Jessica Hawk

Temecula,CA

Summary

I aspire to excel in the real estate industry by applying my expertise in sales and customer service to enhance business prospects and revenues.

Overview

14
14
years of professional experience
1
1
Certification

Work History

OWNER/OPERATOR

Relaxed Agent LLC
06.2017 - Current
  • Coordinate all phases of the transaction process from contract execution to closing.
  • Review purchase agreements and ensure compliance with local, state, and federal regulations.
  • Order and track property inspections, title reports, appraisals, and other necessary documents.
  • Prepare, organize, and distribute disclosure packages to clients and agents.
  • Maintain consistent communication with clients, agents, escrow officers, and lenders to ensure timely updates and smooth workflows.
  • Monitor and manage transaction timelines to ensure all deadlines are met.
  • Prepare and submit commission demands, closing statements, and other financial documents.
  • Update and maintain CRM systems and transaction management software for accuracy.
  • Create and maintain organized files for each transaction, ensuring proper documentation and audit readiness.
  • Identify and resolve issues that arise during the transaction process, providing solutions to ensure seamless closings
  • Provide exceptional customer service, addressing client concerns and inquiries promptly.

GENERAL MANAGER

REEBROKER GROUP INC
03.2016 - 06.2017
  • Handled all complex transactions/ commission disputes
  • Provided support for over 2500 agents employed with us
  • Supervised direct reporting staff to ensure agent satisfaction and an exceptional customer service experience.
  • Reviewed contracts/disclosures to ensure accuracy and reduce liability
  • Operated after hours Broker support for all agents

TC MANAGER

REEBROKER GROUP INC.
11.2014 - 03.2016
  • Coordinate activities throughout the entire escrow process from sale to close of escrow
  • Order all reports and inspections and send out disclosure packages
  • Process closings and commission demands
  • Update/monitor listings/sales report's to reflect the most accurate information
  • Managed TC staff and ensured accuracy from start to finish
  • Supported an understaffed sales team and maintained a positive attitude
  • Consistently generated additional revenues through product knowledge and ensuring each customer was taken care of

Inside Sales Representative

Haro Bicycles
03.2011 - 02.2014
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Education

Diploma -

Carlsbad High School
Carlsbad, CA

Skills

  • Understanding market trends and local real estate laws
  • Negotiating contracts and closing deals
  • Property listing, staging, and marketing strategies
  • Familiarity with MLS (Multiple Listing Service) platforms
  • Building and maintaining long-term client relationships
  • Effective communication and conflict resolution
  • Tailoring services to client needs and preferences
  • Proficiency in tools like ZipForm, CAR, DocuSign, and CRM software
  • Organization and time management to handle multiple transactions
  • Ensuring compliance with local, state, and federal regulations
  • Delegating tasks and managing workload
  • Ensuring team alignment with business objectives

Certification

  • Licensed REALTOR®


Languages

Spanish
Limited Working

Timeline

OWNER/OPERATOR

Relaxed Agent LLC
06.2017 - Current

GENERAL MANAGER

REEBROKER GROUP INC
03.2016 - 06.2017

TC MANAGER

REEBROKER GROUP INC.
11.2014 - 03.2016

Inside Sales Representative

Haro Bicycles
03.2011 - 02.2014

Diploma -

Carlsbad High School

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