Jessica Hawkins
San Antonio,TX
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Seeking a career with a progressive organization where I can utilize my skills, knowledge and experiences in a challenging position.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative & Supervisor Assistant Team
Conduent Business Services
05.2023 - Current
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Team Lead
I2c Inc.
06.2021 - 02.2023
- Coached team members in techniques necessary to complete job tasks.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Education
Associate of Applied Science - Computer Technology
Wharton County Junior College
Wharton, TX12.1995
Skills
- Training and mentoring
- Goal-Oriented
- Staff Development
- Employee Motivation
- Process Improvement
Certification
Texas Insurance Producer License: Life, Accident, Health Agent
License # 2340715 NPN # 18926587
September 2018 till Present Date
Timeline
Administrative & Supervisor Assistant Team
Conduent Business Services
05.2023 - Current
Team Lead
I2c Inc.
06.2021 - 02.2023
Associate of Applied Science - Computer Technology
Wharton County Junior College