Exceptional communication and investigation abilities with an organized and thorough nature. Compassionate Health Worker with 11 years of experience. Passionate about improving community members' lives and wellness through support and education. Ambitious Quality Analyst with a track record of dependability and leadership. Knowledgeable in QA methodology with a proven history of reducing errors to increase the quality of analyzing and resolving defects with a record of meeting company goals utilizing consistent and organized practices. Proficient in working under pressure and adapting to new situations and challenges to enhance the best corporate brand.
Diligent COVID-19 Contact Tracer - Case Investigator, leading expert assessment and monitoring for patients and close contacts. Detail-oriented approach to assessing, tracking, and managing complex health surveys and exposure data. Proficient in maintaining and organizing daily interactions with affected persons, providing education and information regarding mandated policies and recommended measures. Expert in navigating complex contact-tracing software, systems, and approach to streamline the healing process safely.
Hi, I’m
Jessica Hayes
Ruther Glen,VA
Summary
Overview
11
years of professional experience
5
years of post-secondary education
Work History
BizTek People, INC- VDH Fredericksburg, Virginia
COVID-19 Case Investigator
03.2022 - 07.2022
Job overview
- Interviewing & Data Collection
- Called newly diagnosed cases and collected data on symptoms, exposures and places of exposure, and individuals with whom patients have been in contact while infectious.
- Alerted Epidemiologists if cases are associated with -risk settings that require additional public health investigation or intervention.
- Helped vulnerable individuals navigate complex healthcare systems.
- Proficient in using VEDSS (NEDSS Base System) disease surveillance data systems to input symptoms and data. Daily upkeep of VEDSS, including QA corrections.
- Helped vulnerable individuals navigate complex healthcare systems. Find COVID testing centers.
- Attend staff meetings regularly and keep up with continuous changes in CDC guidelines.
- Completed 10 cases daily, sometimes more enrolled hundreds of patients into VEDSS.
BizTek People, INC- VDHFredericksburg, VA
COVID-19 Contact Tracer
10.2020 - 03.2022
Job overview
- Investigated and identified confirmed and suspected coronavirus cases, documenting potentially affected contacts into Sara Alert.
Called and released contacts from isolation. Emailed end of quarantine letters if needed for work explaining CDC guidelines and correct procedures to follow.
Enrolled over 1,000 contacts- cases into Sara Alert and monitored daily for symptom changes, closed patient cases when patients met CDC guidelines to end isolation or quarantine.
Daily checks for duplicates in Sara Alert before calling patients. If needed, transfer contact or case to proper jurisdiction using USPS address verifier.
While working as CI/CT, complete eight or more cases daily, sometimes more, by building rapport with patients. Working with schools, childcare facilities, and businesses to provide support education to patients to ensure community members remain safe—80% success rate of community vaccination in less than one year.
Private HouseholdFredericksburg, VA
Nursing Assistant- Medication Technician
04.2011 - 09.2020
Job overview
- In-Home Health Care Worked with over 200 patients by improving their overall health and quality of life and collaborated with physicians and family members to design at-home care plans.
- Unpacked, sorted, counted, and labeled all incoming medication to keep optimum inventory levels—reviewed patient progress by documenting effects of any prescribed medication.
- Evaluated every patient and addressed wounds, behavioral concerns, and medically relevant symptoms. Monitored, tracked, and conveyed important patient information to help optimize treatment planning and care.
- Participated in activities with patients to boost mood, improve overall memory and provide entertainment—supported ambulation and physical therapy by conducting planned exercise routines.
- Helped vulnerable individuals navigate complex healthcare systems— provided assistance in emergency and routine planning situations to evaluate health needs and deliver care.
Education
COVID-19 CONTACT TRACING JOHNS HOPKINS
Certificate from COVID-19 CONTACT TRACING
04.2020 - 06.2020
University Overview
Spotsylvania Career & Technical CenterSpotsylvania, VA
Certificate from Certified Nursing Assistant
12.2010 - 04.2011
University Overview
Interlachen High SchoolInterlachen, FL
High School Diploma
08.2000 - 05.2004
University Overview
Google Data Analytics Professional CertificateGoogle
Certificate from Data Analytics
12.2022 - 07.2023
University Overview
Skills
- Credited -SARA ALERT- Secure monitoring and reporting for system for public health, VDH-Completed on 10/01/2020
- Credited-Security Awareness Training - Train Cyber Security Awareness VDH- Completed on 10/01/2020
- Credited -Virginia Electronic Disease Surveillance System (VEDSS) VDH -CDC- Completed on 03/01/2022
- Credited-Introduction to EpidemiologyPublic Health 101 Series - CDC -VDH Completed on 03/01/2022
- Credited -EPIC- Electronic health records- MWH - VDH-Completed on 03/01/2022
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Google Data Analytics Professional Certificate
Certificate from Data Analytics
12.2022 - 07.2023
COVID-19 Case Investigator
BizTek People, INC- VDH
03.2022 - 07.2022
COVID-19 Contact Tracer
BizTek People, INC- VDH
10.2020 - 03.2022
COVID-19 CONTACT TRACING
Certificate from COVID-19 CONTACT TRACING
04.2020 - 06.2020
Nursing Assistant- Medication Technician
Private Household
04.2011 - 09.2020
Spotsylvania Career & Technical Center
Certificate from Certified Nursing Assistant
12.2010 - 04.2011
Interlachen High School
High School Diploma
08.2000 - 05.2004
Professional References
Professional References
Name: Elinor Tuhy
Email: elinortuhy@msn.com
Title: COVID-19 Contact Tracer-Case Investigator Supervisor
Phone: (302) 388-3610
Name: Hannah Lascano
Email: hlascano95@gmail.com
Title: COVID-19 Case Investigator- Outbreak Response Team
Phone: (509) 306-3245
Name: Tiffany Plummer Castellvi
Email: tiffany@biztekpeople.com
Title: VP Major Accounts, Diversity & inclusion
Phone: (503) 550-0090
Cover Letter
Cover Letter
Hi All, Exceptional communication and investigation abilities with an organized and thorough nature. Compassionate Health Worker with 11 years of experience. Passionate about improving community members' lives and wellness through support and education. Ambitious with a track record of dependability and leadership. Proficient in working under pressure and adapting to new situations and challenges to enhance the best corporate brand.
Similar Profiles
Samia ChowdhurySamia Chowdhury
SharePoint Designer at BizTek People, IncSharePoint Designer at BizTek People, Inc
SHENINA L PERKINSSHENINA L PERKINS
Business Manager A- Clinical Services at VDH - Norfolk Health DepartmentBusiness Manager A- Clinical Services at VDH - Norfolk Health Department
Deborah HoyDeborah Hoy
Environmental Health Compliance Specialist at VDH - Office of Drinking WaterEnvironmental Health Compliance Specialist at VDH - Office of Drinking Water
Michael Wingate IIIMichael Wingate III
Distribution Center at AmazonDistribution Center at Amazon
Madeline HunterMadeline Hunter
Child Watch Manager at YMCAChild Watch Manager at YMCA