Carrie Callison
Tumwater,WA
Summary
An experienced leader in public health and healthcare settings who prioritizes collaborative problem-solving and relationship-building. Honed communication skills through consultation with healthcare providers, school and childcare points of contact, and patient service delivery, case and contact investigation work.
Overview
12
12
years of professional experience
Work History
Covid-19 Case Investigator
Thurston County Public Health And Social Services
Olympia, WA
09.2023 - Current
- Conduct comprehensive interviews with exposed individuals eliciting vital information on symptoms, exposure history, and close contacts.
- Increase community awareness of COVID-19 prevention measures through targeted outreach efforts and educational materials distribution
- Facilitate access to community health workers and resources
- Assist in the management of outbreaks and clusters in schools and childcare facilities with outreach to points of contact via phone and email
Covid-19 Disease Investigation Branch Lead
Thurston County Public Health & Social Services
06.2022 - 03.2023
- Supervised Covid-19 case investigation, data, and Covid-19 administrative teams for Thurston County Public Health
- Adapted team workflow, work plans and expectations as capacity and response dynamic evolved through cross-training and prioritizing according to risk level
- Maintained positive, collaborative, remote team environment, by actively seeking input from team members on process improvements, celebrating achievements, and committing to transparent communications
- Ensured Leadership maintained situational awareness of any and all outbreaks, clusters, or other high priority scenarios through regular meetings and communication.
Covid-19 Contact Tracing Supervisor
Thurston County Public Health And Social Services
Olympia, WA
10.2021 - 06.2022
- Supervised a team of 18 Contact Tracers in Incident Management Team setting
- Onboarded and trained new staff members
- Collaborated frequently with Contact Tracing Leads and other Covid-19 response teams to clarify any guidance updates and corresponding process updates, discuss complex cases or scenarios, and brainstorm ideas to maintain morale and performance while staff worked in stressful conditions
- Maintained relationship with community partners and DOH contacts.
Covid-19 Contact Tracing Lead
Thurston County Public Health And Social Services
Olympia, WA
08.2020 - 06.2021
- Established efficient workflows for daily tasks such as case assignment, record keeping, and communication with contacts.
- Conducted comprehensive interviews with exposed individuals eliciting vital information on symptoms, exposure history, and close contacts.
- Increased community awareness of COVID-19 prevention measures through targeted outreach efforts and educational materials distribution.
- Monitored the effectiveness of quarantine guidelines by conducting regular check-ins with isolating and quarantining individuals, ensuring compliance and offering necessary support.
Medical Treatment Adjudicator 4, Supervisor
WA State Dept of Labor and Industries
05.2015 - 08.2016
- Supervised team of 14 adjudicators responsible for determining payment for healthcare services associated with workers’ compensation claims
- Developed quality assurance tool resulting in better standardization of performance evaluations
- As the first external hire for this supervisory position, I developed my own training schedule
- Adjudicated and approved especially complex, high-dollar payments which required frequent communication with healthcare providers and support staff.
Billing Supervisor
Tumwater Family Practice Clinic
07.2012 - 05.2015
- Created and implemented Financial Hardship program for patients unable to pay outstanding balances
- Educated providers on documentation requirements associated with ICD, CPT and HCPCS coding guidelines resulting in streamlined auditing process and smoother transition to ICD-10
- Conducted bi-annual performance reviews for billing staff, assessing overall performance and exploring professional opportunities for team members.
Education
Bachelor of Arts - Public Health
The Evergreen State College
Olympia, WA03.2020
Skills
- Computer: WA IIS, WDRS, CREST, SARA, OneHealthPort, Provider One
- Motivational interviewing experience including de-escalation training
- Cultural Humility training
- Project Firstline Infection Control and Prevention Certificate of Completion
Timeline
Covid-19 Case Investigator
Thurston County Public Health And Social Services
09.2023 - Current
Covid-19 Disease Investigation Branch Lead
Thurston County Public Health & Social Services
06.2022 - 03.2023
Covid-19 Contact Tracing Supervisor
Thurston County Public Health And Social Services
10.2021 - 06.2022
Covid-19 Contact Tracing Lead
Thurston County Public Health And Social Services
08.2020 - 06.2021
Medical Treatment Adjudicator 4, Supervisor
WA State Dept of Labor and Industries
05.2015 - 08.2016
Billing Supervisor
Tumwater Family Practice Clinic
07.2012 - 05.2015
Bachelor of Arts - Public Health
The Evergreen State College