Gary Behl, BS, MS
Healthcare Virtual Assistant
San Diego,CA
Summary
Healthcare Virtual Assistant position sought by customer-focused and passionate nursing professional with 15+ years of expertise. Experienced RN specializing in triage, case management, mental health, and substance abuse. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Committed to continuous improvement and adapting to new procedures to enhance customer satisfaction. Creative problem-solving is my specialty and passion.
Retired May 2023 to present, and now eager to return to the workforce.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Covid-19 Case Investigator
United Nursing International
San Diego, California
10.2021 - 04.2023
- Recorded Covid-19 cases at San Diego County schools and affected contacts
- Conducted thorough investigation and contact tracing for cases among students and staff
- Provided guidance for families how to deal with Covid-19 cases in the home
- Effectively managing and documenting over 50 cases weekly
- Ensured accurate reporting and compliance with public health guidelines by collaborating with local health authorities, contributing to 25% increase in reported case resolution
Care Manager
Magellan Health Services, Inc
San Diego, CA
11.2011 - 02.2020
- Triage Care Manager for mental health and substance abuse presentations, interviewing members and providers
- Health Coach for Chronic Pain Management program
- Health Coach for Behavioral Health Condition Management program with primary mental health and substance abuse diagnoses
- Concurrent Review Case Manager for mental health and substance abuse treatment in various levels of care
Education
Master of Science - Gerontology
University of Southern California
Bachelor of Science - Nursing
University of Wisconsin
Skills
- Active listening
- Empathy
- Communication
- Problem-solving
- Digital literacy
- Teamwork
Certification
CMBP - Certified Medical Billing Professional.
Transcript Average – 95% with Honors – 60 Hours.
2025 - NAHAEC National Academy for Healthcare Administration Education & Certification.
ADDITIONAL EXPERIENCE
- Concurrent Review Case Manager United Behavioral Health / Optum Behavioral Health - San Diego, CA
- Case Manager Cigna Behavioral Health - Minneapolis, MN
- Case Manager Managed Health Network - Los Angeles, CA
Timeline
Covid-19 Case Investigator
United Nursing International
10.2021 - 04.2023
Care Manager
Magellan Health Services, Inc
11.2011 - 02.2020
Master of Science - Gerontology
University of Southern California
Bachelor of Science - Nursing
University of Wisconsin