Jessica Haynes
Cortland
Summary
Versatile and results-driven professional with a strong background in business operations and customer service. Excelled in staff training, enhancing patient care through compassion and empathy. Demonstrated proficiency in maintaining confidentiality and leveraging networking for strategic partnerships, contributing significantly to organizational success.
Overview
26
26
years of professional experience
Work History
Shop Owner
Self-employeed
01.2023 - Current
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
- Managed day-to-day business operations.
Office Manager
HB Auto
05.2016 - 12.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Property Manager
Haynes Backhoe Service
05.2016 - 12.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
Laborer/Operator
Suit Kote
06.2010 - 05.2016
- Supported team members by sharing knowledge of proper tool usage, safety procedures, and other essential skills for job success.
- Operated range of equipment on regular basis.
- Assisted in the successful completion of various construction projects, contributing to a safe and productive work environment.
- Contributed to timely project completions with effective collaboration among team members and efficient task execution.
- Performed frequent heavy lifting, climbing and working in confined spaces to achieve company goals.
- Complied with legal and company requirements to create safe, efficient work environment.
Case Aide
Cortland County DSS
02.2005 - 06.2010
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
- Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
- Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
Server
Golden Skillet
11.1998 - 07.2005
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Placed orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Residential Counselor
CCRP - Cortland Community Reentry Program
06.2002 - 02.2003
- Contributed to a positive community atmosphere by facilitating group activities and fostering strong relationships among residents.
- Provided crisis intervention when needed, utilizing de-escalation techniques and collaborating with appropriate resources for resolution.
- Served as a positive role model to residents, demonstrating appropriate social and interpersonal skills.
- Fostered an inclusive living environment that celebrated diversity through culturally sensitive practices.
- Assisted residents in achieving personal goals, supporting them through various life challenges and transitions.
- Helped maintain a clean and comfortable living environment by assisting with household chores, meal preparation, and laundry duties.
- Improved residents'' overall well-being through careful monitoring of their physical and emotional health, promptly addressing any concerns.
CNA
Highgate Manor
04.2001 - 12.2002
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
Associate of Science - General Studies
TC3
Dryden NY 1305312-2020
GED -
Cortland High School
8 Valley View Dr Cortland NY 1304508-2002
CNA
BOCES
Cortland NY 1304504-2001
Skills
- Networking and partnerships
- Pricing strategy
- Business operations
- Customer service background
- Staff hiring and training
- Time management
- Patient care
- Compassion and empathy
- Attention to detail
- Maintaining confidentiality
- Clear oral/written communication
- Professionalism and ethics
Timeline
Shop Owner
Self-employeed
01.2023 - Current
Office Manager
HB Auto
05.2016 - 12.2024
Property Manager
Haynes Backhoe Service
05.2016 - 12.2024
Laborer/Operator
Suit Kote
06.2010 - 05.2016
Case Aide
Cortland County DSS
02.2005 - 06.2010
Residential Counselor
CCRP - Cortland Community Reentry Program
06.2002 - 02.2003
CNA
Highgate Manor
04.2001 - 12.2002
Server
Golden Skillet
11.1998 - 07.2005
Associate of Science - General Studies
TC3
GED -
Cortland High School
CNA
BOCES