Jessica Haynes
Jefferson City,MO
Summary
Results-driven administrative support assistant with extensive experience in cost management and effective communication. Demonstrates expertise in policy compliance, inventory management, and personnel training, contributing to streamlined operations and enhanced team performance.
Overview
17
17
years of professional experience
Work History
Administrative Support Assistant
Missouri Department of Social Services
Jefferson City
06.2024 - Current
- Process daily MACSS reports by ensuring they get to the correct Benefit Program Tech/Supervisor
- Enter IRS entries into child support portal
- Maintain safe and ensure security at all times
- Process FSPC correspondence
- Open batches
- Process misapplied memos
- Disburse checks
- Bankliens- Process folder/envelopes for tech to ensure tech only has to process documents
- Stamp and process mail
- Process inbox- mail forms
- Check onbase to ensure documents have downloaded
- Enter Firfa's/Firdas into the database
- Support FRS staff BPT’s and supervisors in daily duties
School Nutrition Manager
Jefferson City Public Schools- Thomas Jefferson Middle School
Jefferson City, MO
08.2018 - 06.2024
- Ensured compliance with state and federal regulations related to school nutrition programs
- Monitored inventory levels of kitchen supplies and equipment to ensure that adequate stock is maintained at all times
- Evaluated performance of kitchen staff members, providing guidance as needed to maintain quality standards.
- Implemented cost-saving measures while maintaining high-quality food service operations
Associate Manager
Sonic DriveIn
Jefferson City, MO
07.2009 - 08.2018
- Developed and implemented strategies to ensure cost-efficient operations.
- Analyzed financial data to identify trends and areas for improvement.
- Conducted regular performance reviews with direct reports.
Implemented customer service standards across all departments in the organization. - Assisted in developing policies and procedures that improved customer satisfaction ratings.
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Ensured compliance with company regulations, laws, and safety standards.
- Oversaw inventory levels, making adjustments as needed based on sales trends.
- Scheduled meetings with internal stakeholders to review departmental objectives.
- Handled responsibilities successfully in manager's absence.
- Prioritized and delegated tasks for efficient completion within team
environment. - Evaluated performance of team members and provided consistent
coaching to improve skills. - Directed and led employees, supervising activities to drive productivity and efficiency.
Education
High School Diploma -
Jefferson City High School
Jefferson City, MO01-2005
Skills
- Quality Assurance
- Cost Management
- Expense Management
- Meal Preparation
- Policy Compliance
- Personnel Training
- Menu Planning
- Inventory Management
- Employee Scheduling
- Knowledge of MACSS
- Effective Communication
Timeline
Administrative Support Assistant
Missouri Department of Social Services
06.2024 - Current
School Nutrition Manager
Jefferson City Public Schools- Thomas Jefferson Middle School
08.2018 - 06.2024
Associate Manager
Sonic DriveIn
07.2009 - 08.2018
High School Diploma -
Jefferson City High School