Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jessica Hayward

Fort Collins,CO

Summary

Driven by a results-focused approach, I leveraged my quick decision-making and exceptional numerical skills to enhance operational efficiency and foster a positive work environment. My proficiency in various computer programs, including POS and QuickBooks, coupled with a friendly, positive attitude, significantly improved service quality and financial accuracy.

Overview

9
9
years of professional experience

Work History

Shift Lead

Natural Alternatives For Health
04.2019 - 05.2024
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Edited the product menu to keep up-to-date on availability and let management know when to reorder.


Assistant Manager

Tokyo Joes
01.2018 - 04.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Waitress/Bartender Supervisor

Parry's Pizzeria
12.2017 - 01.2019
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Handled high-pressure situations with composure, maintaining excellent service standards while managing multiple tables simultaneously.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

House Manager

Brooks Family
07.2016 - 12.2017
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality.
  • Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
  • Oversaw budget to manage expenditures and control costs.
  • Answered incoming phone calls to process requests and relay messages to appropriate personnel.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.

Server

Kobe Sushi Bar Restaurant
03.2016 - 08.2016
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Assistant Manager

Papa Murphy's
04.2015 - 08.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

High School Diploma -

Thompson Valley High School
Loveland, CO
05.2012

Skills

  • Quick decision making
  • Detailed and organized
  • Money handling
  • Experience in several computer programs including: MICROS, POS, Quickbooks, Microsoft Suite and Biotrack
  • Tenacious
  • Exceptional with numbers
  • Problem-Solving
  • Friendly, positive attitude

Accomplishments

  • Learned respect, and leadership skills from 8 years of Tae Kwon Do achieving a Black Belt.
  • Leadership, teaching, teamwork, budgeting, fundraising, sales, and customer service from Girl Scouts for 13 years.

Timeline

Shift Lead

Natural Alternatives For Health
04.2019 - 05.2024

Assistant Manager

Tokyo Joes
01.2018 - 04.2019

Waitress/Bartender Supervisor

Parry's Pizzeria
12.2017 - 01.2019

House Manager

Brooks Family
07.2016 - 12.2017

Server

Kobe Sushi Bar Restaurant
03.2016 - 08.2016

Assistant Manager

Papa Murphy's
04.2015 - 08.2016

High School Diploma -

Thompson Valley High School

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Jessica Hayward