JESSICA HEADLEY
Mahomet,IL
Summary
Detail-oriented Administrative Support professional with experience in clerical roles. Expertise in optimizing office operations, including calendar management, event coordination, and accounting functions. Strong collaboration with customer service teams enhances organizational effectiveness. Skilled in Microsoft Office Suite.
Overview
14
14
years of professional experience
Work History
Office Support Specialist
University of Illinois Urbana-Champaign
Urbana, IL
01.2024 - Current
- Microsoft Word. Microsoft Excel, Microsoft PowerPoint,
- coordinated agendas, logistics, and follow-up actions to ensure efficient meeting operations.
- managed email correspondence, processed credit card purchases, printed materials, hosted faculty events, and ordered food and drinks to support departmental functions.
- built cooperative working relationships with faculty, staff, and students to enhance collaboration and communication.
- Strong communication and interpersonal skills.
- Made independent decisions to resolve issues effectively.
Office Manager
Kevin Daniels Painting & Drywall, Inc
Champaign, IL
05.2016 - 12.2023
- My daily duties as an office manager include using Microsoft Word to complete estimates and project reports, Microsoft Excel for spreadsheets and project graphs, and Microsoft PowerPoint for presentations and outlining step-by-step processes.
- Processed payroll, corrected timesheets, and delivered paychecks weekly, ensuring timely compensation for employees.
- Managed new-hire paperwork, entered information into the system, and confirmed timely payment for new employees.
- I process bills, collect company payments, deposit checks, and manage both accounts receivable and payable, ensuring timely monthly payments.
- If payment is due, I reach out to customers.
- For scheduling, I contact customers to set up and confirm projects, manage estimators' schedules, and organize company and vendor meetings.
- I resolve issues promptly and always strive to provide the best customer service by phone, email, or in person.
- Updated website and social media monthly with current pictures and information to enhance company visibility.
Personal Care Assistant
Prairie Winds of Urbana
Urbana, IL
02.2022 - 08.2022
- Assisted residents with daily living activities and personal hygiene.
- Monitored resident health and reported changes to nursing staff.
- Provided companionship and emotional support to residents in need.
- Assisted CNAs with resident showers, dressing, lifting, answering call lights, distributing meal trays, and laundering residents' clothing.
Patient Transporter & Housekeeping
Carle Foundation Hospital
Urbana, IL
08.2014 - 05.2016
- Transported patients safely between departments and units within the hospital.
- Facilitated patient mobility and comfort during transfers, collaborating closely with nursing staff.
- Transported patients to designated areas, ensuring safe lifting and support as needed.
- Ensured cleanliness and organization of transport equipment and vehicles, contributing to a safe patient environment.
Customer Service Representative
Blain's Farm & Fleet
Urbana, IL
04.2012 - 08.2014
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience and satisfaction.
- Processed transactions efficiently using point-of-sale systems for accurate billing.
- Greeted customers, answered phones, processed returns, checked out customers, managed emails, and handled money to ensure smooth operations.
- Collaborated with team members to streamline service processes, contributing to improved customer service delivery.
Education
Bachelor of Science - Organizational Leadership, Business Administration
Eastern Illinois University
Charleston12-2026
Associate of Applied Science - Business Management
Parkland College
Champaign, IL05.2025
High School Diploma - General Studies
Mahomet-Seymour High School
Mahomet, IL05-2014
Skills
- QuickBooks expert
- QuickBooks
- Emburse Enterprise
- Emburse Enterprise Delegate
- Chrome River
- IBuy
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Teams
- Calendar management
- Meeting coordination
- Scheduling
- Appointment scheduling
- Travel arrangements
- Event coordination
- Team collaboration
- Team supervision
- Management skills
- Cyber Ambassadors Facilitator
- Client relations
- Multitasking
- Decision Making
- Decision Making
- QuickBooks expert
Personal Information
When I'm not working, I’m likely exercising, relaxing with a good movie, or catching up with friends and family. I’m a people person who loves building new connections and enjoying a great comedy or drama.
Timeline
Office Support Specialist
University of Illinois Urbana-Champaign
01.2024 - Current
Personal Care Assistant
Prairie Winds of Urbana
02.2022 - 08.2022
Office Manager
Kevin Daniels Painting & Drywall, Inc
05.2016 - 12.2023
Patient Transporter & Housekeeping
Carle Foundation Hospital
08.2014 - 05.2016
Customer Service Representative
Blain's Farm & Fleet
04.2012 - 08.2014
Bachelor of Science - Organizational Leadership, Business Administration
Eastern Illinois University
Associate of Applied Science - Business Management
Parkland College
High School Diploma - General Studies
Mahomet-Seymour High School