Jessica Heard
Lewisville,NC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Licensed Real Estate Assistant
Hathaway HomeServices
03.2021 - Current
- Assist two separate Real Estate Agents to manage their business and work load
- Keep calendars up to date, maintain files, communicate with clients, attend meetings, and overall stay organized to run business more efficiently and successfully
- Employ exceptional communication skills through emails, phone calls or text messages to relay information on pending transactions and client needs
- Maintained efficient office operations by handling errands and administrative functions.
- Kept contacts organized with BHHS CRM system to maintain readiness for future mailings.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Implemented strategies to optimize successful closing of real estate transactions.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Prepared purchase agreements and disclosures and used Zipforms and DocuSign to complete paperwork.
- Coordinated appointments to show marketed properties.
Licensed Real Estate Agent/Realtor
Berkshire Hathaway HomeServices
08.2016 - 03.2021
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Maintained high level of communication with all parties involved in transaction
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Compared recently sold area properties to determine competitive market prices.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
- Maintained connections with clients to encourage repeat business and referrals.
- Advertised client properties through websites, social media, and real estate guides.
- Scheduled inspections
- Worked closely with attorneys, appraisers, and title companies
Student
None
10.2015 - 08.2016
- Relocated family to Winston-Salem, North Carolina
- Enrolled in Pre-Licensing classes to obtain Real Estate License
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Formed study groups to support exam preparation.
AFAA Certified Personal Trainer
Danville YMCA
01.2015 - 10.2015
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Adapted classes to meet needs of participants with varying fitness levels.
- Used music to motivate and energize classes.
- Set up and broke down equipment before and after classes.
- Designed specific workout systems for individual clients based on performance ability.
- Monitored proper execution and form of clients and adjusted positions to improve results and safety.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
Stay At Home Mom
Heard Family
05.2009 - 01.2015
- Managed day-to-day operation of home.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
- Assisted family members with scheduling, transportation, education, healthcare, and daily activities.
Paralegal
The Law Offices of John Drew Warlick
04.2008 - 05.2009
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Prepared legal briefs, motions, and pleadings.
- Conferred with clients and other involved parties to gather and track case information.
- Researched insurance claims
- Reviewed previous cases for similarities and rulings
Front Desk Receptionist
Graymont Materials
01.2006 - 01.2008
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Assisted accountant with filing and other clerical duties.
- Assisted regional manager with Excel spread sheets.
Administrative Assistant
Friends Of The North Country 501(c)3
01.2004 - 01.2006
- Worked with a team of grant writers, contractors, and advisors to implement needed repairs on client homes.
- Assisted in writing grants for federal and state funding.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Developed and maintained accurate records of programs and services.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Developed and implemented programs to engage and empower underserved populations.
- Assisted in filling out paper work and applications.
- Worked closely with contractors to determine job scope.
- Assessed bids from contractors
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelor of Science - Natural Resources
Virginia Polytechnic Institute And State University
Blacksburg, VA05.2003
Skills
- Contract negotiation (6 years)
- Calendar Maintenance (6 years)
- Customer service (10 years)
- CRM software (6 years)
- Sales (6 years)
- Personal Assistant Experience (2 years)
- Google Suite (5 years)
- Microsoft Office (10 years)
- Client Counseling (6 years)
- Settlement Statements (6 years)
- Personal Training (1 year)
- Group Fitness (1 year)
Certification
- Licensed North Carolina Broker/Realtor - 6 years
- North Carolina Notary Public - 2 years
Timeline
Licensed Real Estate Assistant
Hathaway HomeServices
03.2021 - Current
Licensed Real Estate Agent/Realtor
Berkshire Hathaway HomeServices
08.2016 - 03.2021
Student
None
10.2015 - 08.2016
AFAA Certified Personal Trainer
Danville YMCA
01.2015 - 10.2015
Stay At Home Mom
Heard Family
05.2009 - 01.2015
Paralegal
The Law Offices of John Drew Warlick
04.2008 - 05.2009
Front Desk Receptionist
Graymont Materials
01.2006 - 01.2008
Administrative Assistant
Friends Of The North Country 501(c)3
01.2004 - 01.2006
Bachelor of Science - Natural Resources
Virginia Polytechnic Institute And State University
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