Jessica Hebdon
Springville,NY
Summary
Customer Service professional with experience in retail, food service and office environments seeking an opportunity to use my skills to help a company achieve its goals.
Overview
19
19
years of professional experience
Work History
Customer Service
Lowe's Home Improvement
04.2021 - Current
- While being in Customer Service I would answer and transfer multiple line calls, I would help customers with issues and concerns , Do refunds/exchanges. I would assist customers with delivery updates. Open and close Customer Service, keep my work area clean, neat, and stocked up. Helping customers experience turn from bad to good before they left was my goal
Assistant Manager Retail
REID'S/ CROSBY'S
03.2019 - 10.2019
- Trained new staff
- Inventory control and ordering
- Prepared daily deposits, cash reports and lottery sales reports
- Provided superior customer service
- Stocked and maintained store.
Executive Assistant
JAMES MITSUBISHI OF HAMBURG
07.2018 - 03.2019
- Answered multi-line phones and provided customer service
- Maintained ProMax database
- Completed DMV forms via computer program for vehicle registration
- Filed and created a data base of past sales to generate sales leads
- Prepared sales & compliance paperwork
Server Manager
TOM'S HIGH END
01.2015 - 12.2015
- Interviewed, hired and trained new staff
- Used POS system and had override authority
- Provided superior customer service
- Opened and closed the restaurant
- Worked with cook to create daily specials
- Conducted Social Media advertising to include complaint resolution
Assistant Manager
TRACTOR SUPPLY
03.2012 - 02.2014
- Trained new staff
- Inventory control
- Receiving team leader
- Customer service, special orders
- Authorized to do overrides and returns
- Operate forklift
- Prepared daily paperwork and cash deposits
Truck Driver/Laborer
Cattaraugus county highway department
01.2007 - 02.2012
- All and any road work, truck maintenance, hauling loaded of salt and sand to shop, driving asphalt for pavers, flagging traffic, daily paperwork and snow plowing. Very physical labor
Sales Tech
Verizon Wireless Zone Authorized Wireless Retailer
06.2010 - 01.2012
- Customer Service was number one, help customers with their phone plans, upgrade phones, technology support, open store and close store, take phone calls, daily innovatory, daily paperwork, filling and more.
Education
GED - undefined
Ellicottville Boces VoTech
Ellicottville, NY06.2000
Skills
- Customer Service
- Microsoft Office Suite
- Supervisory Experience
- Training provider
- Assistant Manager Experience
- POS
- Store Management Experience
- Inventory Control
- Multi-line Phone Systems
Timeline
Customer Service
Lowe's Home Improvement
04.2021 - Current
Assistant Manager Retail
REID'S/ CROSBY'S
03.2019 - 10.2019
Executive Assistant
JAMES MITSUBISHI OF HAMBURG
07.2018 - 03.2019
Server Manager
TOM'S HIGH END
01.2015 - 12.2015
Assistant Manager
TRACTOR SUPPLY
03.2012 - 02.2014
Sales Tech
Verizon Wireless Zone Authorized Wireless Retailer
06.2010 - 01.2012
Truck Driver/Laborer
Cattaraugus county highway department
01.2007 - 02.2012
GED - undefined
Ellicottville Boces VoTech
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