JESSICA HEINER
West Jordan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Patient Relations Specialist
University Of Utah Hospital
11.2020 - Current
- Worked flexible hours
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Patient Admissions Representative (PRN)
University Of Utah Emergency Department
08.2021 - 12.2023
- Conducted interviews with individuals to obtain all required information.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Warmly greeted patients and visitors and made each feel welcome.
Customer Service Manager
Walmart
03.2019 - 11.2020
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
Cashier
Walmart
04.2018 - 03.2019
- Monitored self-checkout systems and provided assistance or intervention where required.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
CNA Certification
Murray, UT10.2024
Associate of Science - General Studies
Salt Lake Community College
Salt Lake City, UT05.2023
EMT UTAH
Salt Lake City, UT11.2020
High School Diploma -
Itineris Early College High School
West Jordan, UT05.2019
Skills
- Excellent Communication
- Calm and Effective Under Pressure
- Complex Problem-Solving
- Organized and Efficient
Timeline
Patient Admissions Representative (PRN)
University Of Utah Emergency Department
08.2021 - 12.2023
Patient Relations Specialist
University Of Utah Hospital
11.2020 - Current
Customer Service Manager
Walmart
03.2019 - 11.2020
Cashier
Walmart
04.2018 - 03.2019
CNA Certification
Associate of Science - General Studies
Salt Lake Community College
EMT UTAH
High School Diploma -
Itineris Early College High School