Jessica Heiser

Supervised team of 10 Associate Medical Record Reviewers, ensuring daily tasks and weekly production goals were completed

• Hosted team meetings, providing team and department updates
• Drafted protocols, provided training, and QA support to team for new projects
• Onboarded and provided new team training
• Collaborated with Client Services Teams and Operations to ensure best quality of work was being provided to Clients
• Monitored department workflow, directing assignments to ensure maximum efficiency
• Handled disciplinary actions, initiating corrective action and termination recommendations
• Prepared employee performance evaluations
• Provided vacation and temporary relief for Medical Record Review Team as needed.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Monitored workflow to improve employee time management and increase productivity.
• Maintained compliance with company policies, objectives, and communication goals.
• Evaluated employee performance and coached and trained to improve weak areas.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

• Reviewed medical records to draft Proof of Injury Reports for mass tort litigations such as Roundup, Hernia Mesh, Baby Food, Baby Formula, Paraquat, and more
• Reviewed case documents for Clients (Attorneys)
• Worked on pre-settlement, post-settlement, and allocation projects
• Performed as Lead on multiple projects, providing training and QA
• Helped with globalization of the company by training a team in India
• Worked remotely through the Charlotte, NC office.
• Enhanced accuracy in medical record reviews by meticulously analyzing patient data and documentation.
• Contributed to a positive and professional work environment by consistently demonstrating a commitment to excellence in both individual tasks and collaborative efforts as a Medical Record Reviewer.
• Streamlined the review process for improved efficiency by implementing a standardized method for record evaluation.
• Conducted detailed audits on medical records to identify errors, leading to improved accuracy and quality assurance.
• Managed high volumes of medical record reviews with strict deadlines, consistently maintaining a high level of accuracy and attention to detail.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.

• Provided home hospice care to patients in the community.

• Provided outpatient care that primarily consisted of administering intravenous infusions (chemotherapy, iron) and also performing phlebotomies, lab draws, and injections.

• Provided acute care to inpatient oncology, hematology, palliative care, orthopedic, cardiac, and medical surgical patients while implementing a nursing and physician-based plan of care, infusing chemotherapy and serving as Charge Nurse and Clinical Supervisor
• Worked in the outpatient setting providing infusions to ambulatory patients.

• Provided acute care to inpatient oncology, palliative care, gynecology and urology, post-operative, and medical surgical patients while implementing a nursing and physician-based plan of care; served as Charge Nurse and Preceptor.