Jessica Hendricks RN, MSN
Harbor Springs,MI
Summary
Experienced Registered Nurse (MSN) with 26+ years of experience spanning public health, community outreach, leadership, and acute care across Northern Michigan. Proven ability to design and deliver health education programs, conduct Social Determinants of Health (SDOH) assessments, and engage diverse populations to improve access to care and health outcomes. Strong background in community-based programming, interdisciplinary collaboration, and mentoring staff.
Overview
26
26
years of professional experience
Work History
Owner & Nurse Consultant
Advanced Health Consulting, LLC
01.2018 - Current
- Developed and implemented community-based health programs improving access to care by ~30%
- Delivered outreach and health education initiatives improving engagement and compliance
- Collaborated with agencies and providers on public health initiatives including COVID-19 response
- Conducted SDOH assessments and addressed barriers to care
Interim Director of Nursing
Villa By the Bay
Petoskey, MI
03.2025 - 12.2025
- Led survey readiness and regulatory compliance, ensuring adherence to CMS and state guidelines
- Managed and responded to state survey processes, including plan of correction (POC) development and implementation
- Directed Quality Assurance and Performance Improvement (QAPI) initiatives to improve clinical outcomes and compliance metrics
- Oversaw infection prevention and control practices, including policy development and staff education
- Conducted audits of documentation and care plans to ensure accuracy, compliance, and quality of care
Emergency Room Director
Mackinac Straits Hospital
01.2023 - 01.2024
- Led multi-site ER operations improving patient flow efficiency by 20%
- Collaborated with EMS and public health partners on regional initiatives
- Mentored staff and improved retention and performance
- Implemented quality and process improvements
RN (L&D, ER Float, Med-Surg)
Charlevoix Area Hospital
01.2014 - 01.2016
- Provided care across multiple units and educated patients and families
- Collaborated with interdisciplinary teams to ensure continuity of care
Public Health Nurse
District Health Department #4
01.2011 - 01.2014
- Engaged 100–150+ community members monthly through outreach initiatives
- Conducted SDOH assessments and coordinated interventions
- Delivered education on prevention and maternal health
- Documented outcomes using MDSS and MCIR systems
RN (Pre-Op, Recovery, L&D, ER)
Cheboygan Hospital
01.2007 - 01.2010
- Conducted pre-admission assessments and patient education
- Provided perioperative and recovery care including IV access
- Led childbirth education program development
RN (Labor & Delivery)
Northern Michigan Hospital
01.2006 - 01.2007
- Provided maternal and neonatal care including high-risk cases
- Coordinated patient transport and emergency response
Charge RN (High-Risk L&D, OB OR & Recovery)
Scripps Encinitas
01.2000 - 01.2006
- Served as Charge Nurse managing staffing and patient flow
- Led staff education and competency programs
- Mentored nursing staff and conducted evaluations
Education
Master of Science in Nursing - MSN
Walden University
Associate Degree in Nursing - ADN
Maric College
Skills
- Community Outreach & Engagement
- Health Education & Program Development
- Social Determinants of Health (SDOH)
- Population Health
- Public Health Programs (WIC, MIHP, Communicable Disease, Immunizations)
- Documentation (MDSS, MCIR, EMR Systems)
- Quality Improvement
- Leadership & Mentorship
- Emergency Medicine
- Labor & Delivery
- Perioperative Care
- Triage
- Public Health Nursing
Timeline
Interim Director of Nursing
Villa By the Bay
03.2025 - 12.2025
Emergency Room Director
Mackinac Straits Hospital
01.2023 - 01.2024
Owner & Nurse Consultant
Advanced Health Consulting, LLC
01.2018 - Current
RN (L&D, ER Float, Med-Surg)
Charlevoix Area Hospital
01.2014 - 01.2016
Public Health Nurse
District Health Department #4
01.2011 - 01.2014
RN (Pre-Op, Recovery, L&D, ER)
Cheboygan Hospital
01.2007 - 01.2010
RN (Labor & Delivery)
Northern Michigan Hospital
01.2006 - 01.2007
Charge RN (High-Risk L&D, OB OR & Recovery)
Scripps Encinitas
01.2000 - 01.2006
Master of Science in Nursing - MSN
Walden University
Associate Degree in Nursing - ADN
Maric College