TATIANA MAISONET
Greystar
Lakeland,FL
11
years of professional experience
Community-focused Outreach Specialist with experience in relationship management, resident engagement, customer service, and strategic communication. Skilled in building strong community partnerships, coordinating outreach initiatives, managing client interactions, and creating positive experiences through proactive communication and problem-solving. Experienced in tracking leads, organizing events, and developing engagement strategies to increase participation and retention.
Work History
Leasing Consultant
2 Years 7 Months- Connected individuals with resources, services, and community programs while providing compassionate and solution-focused support.
- Assisted with community needs assessments by gathering feedback and identifying opportunities for improvement.
- Supported outreach initiatives aimed at increasing awareness and participation among targeted populations.
- Support and execute marketing initiatives, including online listings, social media engagement, and community outreach.
- Plan and host resident events and initiatives to promote community engagement and foster a positive living experience.
- Maintain accurate records in Yardi/OneSite, including lead tracking, follow-ups, and daily activity reports.
- Ensure Fair Housing compliance and uphold company policies and procedures.
Traveling Leasing Consultant
3 Years- Traveled to support lease-ups and stabilized communities across multiple states and property types (conventional, low-income, and 55+).
- Conducted property tours, market surveys, and lease signings to meet and exceed occupancy and revenue goals.
- Managed full leasing cycle including applications, screenings, lease preparation, renewals, and move-ins.
- Consistently maintained high closing ratios; recognized as Leasing Consultant of the Month with an 80% closing rate.
- Planned and executed resident events and promotional activities to drive engagement and increase renewals.
- Collaborated with on-site teams to improve operations, curb appeal, and resident satisfaction.
Customer Care Representative
1 Year- Assisted members with account inquiries, transactions, and issue resolution.
- Provided exceptional customer service in a high-volume call center environment.
- Educated members on products and services to support financial needs and retention.
- Maintained accurate account documentation and followed compliance procedures.
Leasing Consultant
3 Years- Conducted property tours and presented community features to prospective residents.
- Managed leasing process from application to move-in, including renewals and move-outs.
- Handled resident communications, work orders, and conflict resolution.
- Assisted with marketing efforts, including flyers, social media, and local outreach.
- Supported daily office operations including filing, data entry, and reporting.
- Maintained property knowledge and ensured a welcoming, professional environment.
Education
High School Diploma
Skills
Apartment Leasing & Sales
Resident Relations & Retention
Lease Processing & Renewals
Property Tours & Marketing
Customer Service & Conflict Resolution
Fair Housing Compliance
Administrative Support & Organization
Microsoft Office Suite
Bilingual: English & Spanish
Community Outreach & Engagement
Relationship Building
Public Relations & Communication
Resident/Client Relations
Event Coordination
Partnership Development
Customer Service Excellence
Lead Generation & Follow-Up
Community Marketing
Social Media Engagement
Data Tracking & Reporting
Conflict Resolution
Presentation Skills
Administrative Support
CRM Software Management
Microsoft Office Suite
ADDITIONAL
- Valid Driver's License
- Flexible schedule including weekends and holidays
- Strong communication, sales, and organizational skills
Timeline
Leasing Consultant
Greystar
01.2024 - CurrentRead More
Traveling Leasing Consultant
Sales Inc.
01.2021 - 01.2024Read More
Customer Care Representative
GTE Financial
01.2019 - 01.2020Read More
Leasing Consultant
Carlton Arms of North Lakeland
01.2016 - 01.2019Read More
High School Diploma
Read More