Jessica Henry
Camp Springs,MD
Summary
EXPERIENCED ORGANIZATION LIAISON/ COMMUNICATION SPECIALIST / STRONG ANALYTICAL AND PROBLEM-SOLVING SKILLS I am seeking a position where I can effectively utilize my skills and expertise. I have obtained a college certificate in Human Resources Management, a Bachelor’s degree in Information Technology, and a Liberal Arts Associates degree. I interned at a local marketing company to enhance my skills, and knowledge in the Human Resources, and marketing field. I am an analytical, adaptable, and technically savvy professional with extensive experience prioritizing, speedy data gathering, advising, and communication. Over the years, I have taken several college courses in Microsoft office suite. I am skilled in tactfully obtaining and disseminating critical information in intense, dynamic circumstances. I have successful collaborated with diverse groups, and organizations in different settings. I have a track record of clear direct, effective, verbal, and written communications. I possess advanced expertise in researching and collecting information from matrixed sources to allow for effective guidance and decision-making at a fast pace.
Overview
2
2
years of professional experience
Work History
DATABASE SUSTAINMENT SPECIALIST
DAWSON-NAVAL HEALTH CLINIC ANNAPOLIS
ANNAPOLIS, MD
- Directly support all aspects of the Defense Medical Logistics Standard Support (DMLSS) Facility Management data capture and application support for the specified Military Treatment Facility (MTF)
- I ensure compliance with all provisions of the contract
- Other notable aspects of the position are as followed
- Track and maintain proper accounting of inventory within a computer database
- Prepare data for computer entry by compiling and sorting information
- Interpret a variety of instructions furnished in written, oral, diagram, or schedule form and translate the technique/data accurately into a database
- Maintain customer confidence and protect operations by keeping information confidential
- Plan, develop, organize, write, and edit military medical policies relating to analytical and technical department operations
- Assist in the development of business intelligence needs or information with the treatment facilities
- Responsible for formatting, editing, and standardizing document content for the treatment facilities
- Prepare project documents, and status reports for review
- Strong organizational, analytical writing, time management, and communicative skills
- Ability to quickly grasp complex technical concepts and make them easily understandable in the text
- Initiate and complete projects independently with minimal oversight/guidance
- Independently organize work assignments and meet critical deadlines
- Oversees, coordinates, and document different related projects events from start to finish to keep record for the facility manager.
ASSISTANT CARE COORDINATOR
DAWSON-FLORIDA ARMY NATIONAL GUARD
Starke, FL
- Directly assist case manager in wellness promotion focused activities (Yellow Ribbon, Coping with Deployment, etc.) facilitating the prevention and education of mental health issues, early intervention, crisis response, and post-intervention intervention per requested post deployment and wellness events with the Florida Army National Guard
- During wellness events, I provide service to help individuals exposed to critical incidents to identify and cope with their responses to these events
- Maintained service member’s medical profiles with using spreadsheets for weekly tracking
- Other notable aspects of the position are as followed
- Provide service during critical incident, challenging events that have the potential to create significant human distress and can overwhelm the usual coping mechanisms of a service members or a family member
- The service shall be comprehensive, phase sensitive, and integrated multi-component approach to crisis intervention
- Engage and provide behavioral health services in two types of critical interventions
- Provide service emergency assessments, phone consultation, outreach, emergency medication management, crisis case management, and assistance with hospitalization
- Provide “psychological first aid” and to minimize the harmful effects of job stress, during a crisis or emergency situations
- This service shall include pre-incident training and post-incident services
- Communicating orally and in Writing: Provided clear and direct liaison services between the case manager, and the unit for the service member
- Author formal written memos, and reports to higher-level Army officials both within and outside the organization, regarding the service member, and issues requiring resolution so the care process could proceed
- Send monthly emails to the service members, and their unit for tracking purposes for better care
- Maintains several excel tracking sheets for travel expenses, and document up keep
- Accomplishments: Successfully revised, and rewrote the training process on organization the medical board packets
- Created standard practices to help further assist the service member, and their unit on obtaining the required documents on the medical board process
- Wrote a systematic guide on using MEB Prep to upload documents for medical board review
- Developed a standard weekly conversation between the case manager, and the medical provider to assist the service member in their needs for care.
DISPATCHER
NAVAL AIR STATION JACKSONVILLE
Jacksonville, FL
- Received emergency and non-emergency calls for service while being an Integral member of 14-dispatcher team
- Engage proficient knowledge of multi-line phone systems, radios, computers and systems to effectively and efficiently identify and address emergency situations
- Performed work related to gathering, acquiring, and developing resource materials and other information to support law enforcement, EMS, and Fire to maintain compliance and support the mission of the organization
- Technical Skills: Operated a proactive use of wide-array of databases to preform queries in law enforcement, total workforce management, web tools and resources for in-depth research and victim/suspect location, identification and informed advisement to responders, and other non-emergency information from phone numbers to general information on several Naval bases
- I have knowledge of system operations including installation and troubleshooting Java, and proxy settings
- Some notable information systems used are as follows
- Total Workforce Management Systems Sldcada Microsoft Outlook MyPay MyBiz Analytical Skills: Proficient in determining what kind of resources may be needed for an airfield emergency with a small-time frame given
- I optimized strong verbal and written communication skills in directing between 5-30 officers and 1-3 supervisors across 14 locations, per shift, to immediate need locations
- Drove inter-agency collaboration with local police departments, sheriff’s offices, FDLE, ATF, ICE, US Marshalls and others, when necessary and dependent upon the nature of respective situations and calls for assistance
- During drills on base, I determined how many dispatchers would be needed to run them efficiently to better allow the units to train
- I effectively assigned units for certain locations on base if there was a large event being held, and determined if more would possibly be needed
- When training material was given for a shift, I was assigned the task to disseminate the material based on the manpower for shift, and determine how much time would be needed for each dispatcher to train.
EMERGENCY COMMUNICATION SPECIALIST
LAKELAND POLICE DEPARTMENT
Lakeland, FL
- Provided compassionate, authoritative assistance to citizens in crisis, first responders and community agencies in intense situations
- Controlled calls and situations by simultaneously employing good judgement, issue resolution, officer interaction/dispatch, command of more than 90-10 codes and dynamic fact-finding, evaluation and clear communication
- Developed preliminary reports to aid investigations
- Communicating verbally and in Writing: Conducted dispatch, annotation and escalation of average 100-calls, per 12-hour shift
- Executed prompt teletype updates for the state of Florida for about 3-20 calls per shift
- I reviewed legal case files to determine appropriate action
- Documenting travel arrangements for arranged escorts
- Preparing legal paperwork for upcoming legal proceedings for officers
- Received, responds to, and documents request for warrants and Division of Motor Vehicles print outs; verifies, types and files warrants
- Researched and built missing persons profile from matrixed sources/sites
- Became an expert in receiving, and sending disperses information using teletype NCIC/FCIC computer terminals, including but not limited to: updating and retrieving information related to wanted persons, stolen property, vehicle registration, stolen vehicles, missing children, modification, locations, saves, and/or clear files and other information
- Successfully created a Call Handling Manual for new communications personnel
- Technical Skills: Successfully appropriated calls to an average of 20 officers, 4 sergeants, 1 lieutenant, 30 detail officers and 3 specialty units, per shift, in high-pressure, high call-volume, emergency response environment using a computer aided dispatch system
- While using a Motorola radio console, I monitored various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations
- I became an expert in testing, and adjusting communication alarm systems using a Motorola computer program
- Analytical Skills: Effectively interpreting small-scale maps and information from a computer screen to determine locations and provide directions to bypass any roadblocks
- On a nightly basis my duties required me to schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones based on limited amount of information
- Hand-selected to update vendor, Team LPD on-call lists, hot-sheets and various unit databases with current shift information and contacts
- Successfully assembled teams together for national disaster situations that called upon extra manpower
- Accomplishments: Four Unit Citations, 1 agency and multiple departmental commendations for excellence, teamwork and going above the call
- Designated sole communications specialist for 39 officer, multi-jurisdictional saturation patrol resulting in; 223 citations, 10 drug arrests, 2,236 grams heroin / 551 grams fentanyl seized, recovery of 2 stolen firearms and 1 stolen vehicle.
Database Administrator
MCDEAN
WASHINGTON, DC
12.2022 - Current
- Experienced database administrator with a history of maintaining a large-scale database ensuring data integrity and implementing security measures to safeguard sensitive information
- With also troubleshooting, resolving database issues, backup and recovery strategies
- Strong analytical and problem solving and excellent communication skills
- Grants access and removes access to the database
- Updates the team calendar with key dates and information
- Ensures Program documentation meets the customer and program standards
- Conveys complex information and concepts in appropriate fashion to audiences with different levels of technical knowledge
- Documents and accurately captures information from meetings, conversations, and presentations
- Researches, analyzes, and cite reference materials from print and online sources
- Develop and maintain tracking lists for proposal, deliverable, project and contract management for team reviews and compliance
- Assist Program Manager in preparation of monthly reports and other financial reports
- Design, create, lay out, and produces technical documentation, including information sheets, reference guides, briefs, and presentations
- Creates graphics, figures, tables, and other presentation techniques to optimize impact of information provided
- Complete and track project deliverables required for lifecycle support, such as inventory reports, quality assurance test forms, daily status reports, disposition reports, etc
- Work and collaborate with management and engineering personnel to ensure timely and accurate procurement and shipment of equipment and materials
- Perform all administrative duties in support of an electronic security lifecycle management contract including documentation, procurement, asset tracking and contract compliance.
Education
Bachelors of Science - Information Technology
American Public University College
Certification - Human Resources Management
American Public University College
Associate in Arts - Liberal Arts
Polk State College
Skills
- Communication Specialist
- Data Collector
- Data Entry
- Analytical & Critical Thinking Skills
- Process Improvement & Simplification
- Oral & Written Communication Skills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); and proactive use of wide-array of databases to preform queries while using web tools, and resources for in-depth research
License
Notary Public-Prince George’s County
Licenseexpiration
07/17/27
Timeline
Database Administrator
MCDEAN
12.2022 - Current
DATABASE SUSTAINMENT SPECIALIST
DAWSON-NAVAL HEALTH CLINIC ANNAPOLIS
ASSISTANT CARE COORDINATOR
DAWSON-FLORIDA ARMY NATIONAL GUARD
DISPATCHER
NAVAL AIR STATION JACKSONVILLE
EMERGENCY COMMUNICATION SPECIALIST
LAKELAND POLICE DEPARTMENT
Bachelors of Science - Information Technology
American Public University College
Certification - Human Resources Management
American Public University College
Associate in Arts - Liberal Arts
Polk State College