Meghan Duarte
Killeen
Summary
Experienced operations professional seeking a Database Sustainment Specialist (DSS) position where I can leverage my background in team leadership, compliance oversight, inventory control, and administrative coordination to ensure smooth and efficient facility operations.
Overview
6
6
years of professional experience
Work History
Database Sustainment Specialist
The Outfit, Inc.
Fort Cavazos
05.2024 - Current
- Track and maintain accurate Facility inventory within the DMLSS/LogiCole Database, a crucialcomponent of Defense Health Administration (DHA) data management.
- Conduct physical walk throughs of DHA sustained real property on Fort Cavazos, to validate the areasand ensure room records are accurate and complete within the DMLSS database.
- Aid in input and creation requirements for facility project data into the DMLSS database.
- Create and update all DMLSS required fields for all facility projects in the DMLSS-FM ProjectManagement module in support of active awarded projects, to include contract modifications/changeorders for facility Projects and Service Orders.
- Coordinate DMLSS room inventory field values to ensure in DMLSS room data with MTF Coders(MEPRS), Environmental Services, Facility Space Manager, and the DHA Computer Aided Drafting andDesign (CADD) Structure & Systems Program Team.
- Ensured the most recent CADD/Drawbase DMLSS compatible drawings are accurately stored on theDMLSS server by creating CADD tickets for map/drawing corrections. Identified discrepancies in roominventory counts and provided recommendations for drawings Drawbase, Life Safety, and Department IDmaps.
- As part of a team, efficiently managed the creation, tracking, and closure of over 2,000 facility workrequests in the DMLSS work request module each month. Coordinating Preventive Maintenance,Unscheduled Maintenance, and Life Safety work requests, ensuring that facility equipment remainsoperational and compliant with regulatory standards.
- Provided sufficient Work Request (WR) detail in DMLSS-FM to support accurate, dependable, andactionable facility operating and maintenance cost information for maintenance action planning andFacility Management.
- Reviewed Real Property Installed Equipment (RPIE) inventories within DMLSS, ensuring that all data isaccurately captured while regularly updating the system to reflect the status of assets across the facilityand report any issue directly to the Facility Manager and Contracting Officer Representative (COR).
- Provided Quality Assurance on DMLSS-FM FSI/RPIE inventory data to ensure alignment with DHA RealProperty System Standard (RPSS).
- Assisted in space planning management, in coordination with the Facility Space Manager, developedmemorandums for approved space changes.
- Supported the Environment of Care and Life Safety tours, focusing on maintaining a safe hospitalenvironment, identifying hazards, and ensuring all standards are met. Actively applied OSHA 511 safetyguidelines during EOC rounds, inspecting safety standards and ensuring preparedness for JointCommission surveys. Advising the Facility Manager (FM) and staff on safety matters impacting themedical treatment facility, ensuring compliance with occupational health requirements with advancedreports, charts, and graphs to show findings and trends.
- Understanding of National Fire Protection Association (NFPA) codes and Unified Facilities Criteria (UFC)building codes for healthcare facilities, and where to implement these when needed.
- Created and maintain maintenance procedures using the DMLSS Preventive Maintenance Scheduleand Maintenance Procedures modules.
- Generated comprehensive monthly/weekly update reports, including 24 Hour urgent Work Requests,Life Safety work requests, Daily Safety Brief updates, Room Inventory, and many advanced ad hocreporting based off the FM needs along with the require DHA reports. Ensuring data accuracy throughQuality Control (QC), Quality Assurance (QA) processes on all data entered in DMLSS.
PATIENT SUPPORT SPECIALIST (PSS)
BSWH
Killeen
10.2021 - 05.2024
- Extensive knowledge in the EMR system Epic. Responsible for checking in patients, scanning documents and adding insurance. Obtain relevant document signatures, and collection of payments. Have patient’s sign Recondo estimate sheets and scanned into Epic.
- Check out responsibilities: Schedule patient follow up appointments, and appointments at a different department within BSWH organization. Including diagnostic X-ray testing and laboratory appointments. Review of referrals and diagnostic testing for authorization thru the insurance if needed to be processed and completed by the patient scheduled date. Accurately schedule, prepare and communicate appointment details and necessary financial information to facilitate timely arrival, appointment preparedness, preparation testing, and optimal reimbursement, in accordance with system and operating guidelines.
- Answer the incoming phone calls, schedule patients, and transcribe messages to the provider or clinical staff and route appropriately. Provide accurate, valid and complete information to patients by using the correct methods and tools provided by BSWH. Identify emergent health situations based on the caller information obtained and coordinate immediate triage with clinical staff. Ensure accurate creation of new accounts in Epic EMR system to avoid the creation of duplicate accounts and verify insurance at time of scheduling.
- DAR preparation for appointments. Review that the appointments are scheduled correctly in the appropriate slots. Verify insurance benefits and run Recondo system for correct collection due at time of the appointment. Review insurance for proper authorizations to ensure it is obtained and active for the date of service for plans that are HMO.
- Transcribe messages on behalf of patients, caregivers and healthcare professionals to clinic administrative and provider staff. Train new PSS on the specific department scheduling rules and Epic to ensure a smooth transition into the department. Work collaboratively with providers, clinical staff and other departments to ensure optimal patient care and customer service standards.
Assistant Teacher
Michelle’s Children Ark
Killeen
12.2019 - 10.2020
- Responsible for answering the phone. Worked as an assistant teacher for the 3–4-year-old group. Organized and taught the daily curriculum. In addition, watched the children full time, served meals, and sanitized and cleaned the room. Available to meet and speak with the parents at drop off and pick up to inform them of their child’s behavior and day. Worked closely with the parents on any tips to make their child’s day exceptional.
- Reason for Departure: Daycare struggling financially.
Caregiver
Roy Snell for Ada Snell
Killeen
01.2019 - 08.2019
- Responsible for daily maintenance care of Ms. Ada Snell. Organize and administer her medications daily, cooked and cleaned, took her to all her appointments, and organized her daily calendar. Would call the pharmacies for refills and pick up prescriptions. Create and respond to all messages from or to her providers. Reported to her son, Roy Snell.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Reason for Departure: Passed away 8/20/2019
Education
High School Diploma -
Harker Heights High School
06.2018
Business Degree - Basic Studies
Blinn College
Bryan, TXSkills
- Customer service oriented
- Fast-paced environment
- Multi-tasker
- Works well with a Team
- Dependable
- Punctual
- Hard Working
- Eager to learn
- Type 110 words per minute
Activities
Volunteer at the Animal Rescue in Killeen and Schertz, Texas on occasion.
Timeline
Database Sustainment Specialist
The Outfit, Inc.
05.2024 - Current
PATIENT SUPPORT SPECIALIST (PSS)
BSWH
10.2021 - 05.2024
Assistant Teacher
Michelle’s Children Ark
12.2019 - 10.2020
Caregiver
Roy Snell for Ada Snell
01.2019 - 08.2019
High School Diploma -
Harker Heights High School
Business Degree - Basic Studies
Blinn College