Jessica Hergatt
Zebulon,NC
Summary
Hardworking administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with patient recordkeeping and insurance documentation.
Overview
1
1
year of post-secondary education
19
19
years of professional experience
Work History
Chiropractic Assistant/Billing Specialist
Carolina Chiropractic
Raleigh, North Carolina
02.2013 - 10.2026
- Processed payments and insurance claims, maintaining accurate financial records and facilitating smooth transactions.
- Managed chiropractic office scheduling and confirmed appointments, optimizing provider calendar efficiency.
- Supported chiropractors with treatment room setup and patient flow coordination.
- Facilitated patient check-in process, ensuring a smooth arrival experience., collected intake forms, and updated chiropractic office records.
- Checked vital signs of patients, including blood pressure and heart rate.
Front Desk Receptionist
Samuel Cole Salon
Raleigh, NC
05.2012 - 03.2013
- Created inviting atmosphere for customers upon arrival. and made them feel welcome.
- Supported stylists with guest coordination and service timing.
- Processed payments and managed retail transactions at checkout, contributing to a smooth customer experience.
Massage Therapist
Deja Groove Salon and Spa
Burlington, North Carolina
06.2007 - 02.2010
- Customized treatment sessions based on individual client needs and preferences.
- Recorded detailed treatment plans and client progress for future reference.
- Maintained clean massage rooms, linens, and sanitized treatment equipment.
- Exhibited consistent professionalism during client appointments to enhance trust and rapport.
Education
Medical Office Assistant -
Allied Health Institute
Florida 10.2010 - 09.2011
Associate of Applied Science - Massage Therapy
Guilford Technical Community College
Jamestown, NC02-2007
Skills
- Insurance claims processing
- Financial recordkeeping
- Patient appointment scheduling
- Patient assessment
- Attention to detail
- Time management
- Problem solving
- Customer relations
Timeline
Chiropractic Assistant/Billing Specialist
Carolina Chiropractic
02.2013 - 10.2026
Front Desk Receptionist
Samuel Cole Salon
05.2012 - 03.2013
Medical Office Assistant -
Allied Health Institute
10.2010 - 09.2011
Massage Therapist
Deja Groove Salon and Spa
06.2007 - 02.2010
Associate of Applied Science - Massage Therapy
Guilford Technical Community College