JORDAN A. BURNS
Dumfries,USA
Summary
Detail-focused professional in the financial documentation and management field, known for high productivity and efficient task completion. Specialize in accurate billing, proficient data entry, and effective account reconciliation. Excel at time management, problem-solving, and communication skills, ensuring seamless operational flow and client satisfaction.
Overview
9
9
years of professional experience
Work History
Billing Specialist/Assistant Manager
Burke Family Orthodontics
Burke, Virginia
12.2025 - Current
- Processed patient billing and insurance claims for orthodontic services.
- Managed accounts receivable and followed up on outstanding payments.
- Coordinated with dental staff to verify treatment details and billing accuracy.
- Assisted patients with billing inquiries and payment plans.
- Trained new team members on billing procedures and software usage.
- Maintained accurate records of collections, adjustments and denials in the system.
- Developed financial reports detailing accounts receivable aging status.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Facilitated communication between patients, staff, and orthodontists effectively.
- Conducted regular audits of patient files for accuracy and completeness.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Oversaw inventory management and ordered supplies based on stock levels.
- Produced comprehensive graphic design works including logos, icons, flyers, brochures and other visuals for print or web.
Treatment Coordinator
Dental Spa
Woodbridge , VA
05.2023 - 11.2025
- Present treatment plans to include patient education and assistance with insurance and budgeting
- Coordinated referrals to other healthcare providers
- Followed up with patients to ensure adherence to treatment plans and enhance overall experience
- Schedule and confirm patient appointments
- Collect and update patient information on Eaglesoft
- Maintain a clean and organized reception area
- Assist with dental administrative tasks
- Prepared files for client meetings
- Updated records and client information
- Followed up on outstanding deadlines
- Greeted clients upon arrival at the office to create a welcoming atmosphere. and assessed individual client needs
- Coordinated timelines and deadlines for meetings
- Created and maintained Excel charts and related software to maintain client records
- Managed incoming and outgoing mail
- Maintained communication with healthcare providers regarding referrals and authorizations.
- Guided patients in understanding their financial responsibilities for services, improving transparency
- Assisted in developing policies, procedures, and protocols related to patient care activities.
- Worked closely with medical billing department to ensure accurate coding of all services provided.
- Facilitated transitions between care levels for patients, ensuring continuity of care and support
- Ensured compliance with HIPAA regulations as well as other applicable laws.
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Explain treatment, address, and answer patient questions
Insurance Coordinator
Dental Spa
10.2022 - 05.2023
- Establishing and creating New Patient appointments
- Validated insurance and advised patients of benefits and coverage.
- Verified patients' insurance eligibility and benefits prior to appointments and procedures.
- Entering all patient information into the practice management system
- Validated insurance and advised patients on benefits and coverage to facilitate informed decision-making.
- Submitted claims to insurance companies and clearinghouses, ensuring accurate processing and timely reimbursement.
- Submitted claims to insurance companies and clearinghouses.
- Informed patients of claims status post-filing, enhancing transparency and patient satisfaction.
- Informed patients of claims status after filing insurance claims.
Administrative Receptionist
Legacy Estate Planning
05.2021 - 10.2022
- Greeted clients and assessed individual client needs
- Screened telephone calls and took appropriate action to meet needs of the office
- Maintained calendars, arrange internal meetings, and provided reminders
- Greeted clients and identified individual needs to enhance service experience
- Assembled drafts and completes documents for client meetings
- Created and maintained Excel charts to efficiently manage client records
- Coordinated timelines and deadlines for meetings
- Assembled drafts and completed documents for client meetings
- Maintained calendars, arranged internal meetings, and provided reminders
- Coordinated with team members to prioritize tasks for daily and weekly calendar
- Handled physical documents throughout the Estate Planning process
- Appropriately managed and controlled confidential and privileged information
Receptionist
H&R Block
12.2020 - 04.2021
- Greeted clients and managed incoming calls to create welcoming environment
- Served as primary contact for onsite client service concerns, ensuring timely resolution
- Paired clients with appropriate tax professional
- Ensured client satisfaction
- Exercised client confidentiality, quality control and safety measures
- Communicated essential information to office associates, facilitating smooth operations
- Ensured office cleanliness to support a professional atmosphere
- Managed organization of office resources and supplies
General Merchandise Team Leader
Target
05.2019 - 08.2020
- Executed adjacency changes and transitions
- Processed inbound deliveries
- Participated in store inventory and product audit activities
- Organized back stock merchandise and designated zone areas
- Stocked sales floor appropriately to reduce low and out of stock items
- Updated sales planners, price revisions and weekly price changes accordingly
- Provided order pick up, order drive up and cashier support to guest services
- Complete daily and weekly backroom audits
- Verified accuracy of promotional signing
- Followed company policies for health, safety, and equipment procedures
Cashier/Guest Associate
Target
04.2018 - 05.2019
- Operated cash register and processed guest transactions
- Assisted guests with store card applications
- Generated memberships through the Red Circle application
- Accepted and processed guest returns
- Informed guests about current and upcoming brand launches and store events
- Managed self-checkout lane and transactions as needed
- Scanned and bagged guest items in compliance with company practices and food safety Standards
Shift Lead
Duck Donuts
09.2017 - 12.2017
- Managed store opening and closing procedures
- Resolved customer concerns
- Facilitated cleanliness of equipment and store environment
- Followed health and safety company guidelines
- Operated and oversaw cash handling procedures
- Led inventory counts and presented inventory reports to management
- Assisted store manager with maintaining and increasing store profits
Shift Lead, Team Member/Cashier
Duck Donuts
08.2017 - 09.2017
- Ensured proper operation of machines and store equipment
- Completed cash transactions
- Prepared beverage orders to customer specification
- Greeted customers and processed orders
- Prepared donut batter according to recipes
- Supported other team members as needed
- Practiced health and safety standards
Education
High School -
Battlefield High School
Haymarket, VirginiaCommunity College -
Northern Virginia Community College
Annandale, VirginiaSkills
- Billing
- Claims processing
- Billing systems and software
- Payment posting
- Patient account management
- HIPAA compliance
- Microsoft Office Suite
- Excel
- Customer Service
- Scheduling management
- Time Management
- Cash Handling
- Attention to detail
- Problem solving
- Recruiting and interviewing
- Vendor management
- Time management
- Insurance claims processing
- Financial reporting
- Team supervision
Timeline
Billing Specialist/Assistant Manager
Burke Family Orthodontics
12.2025 - Current
Treatment Coordinator
Dental Spa
05.2023 - 11.2025
Insurance Coordinator
Dental Spa
10.2022 - 05.2023
Administrative Receptionist
Legacy Estate Planning
05.2021 - 10.2022
Receptionist
H&R Block
12.2020 - 04.2021
General Merchandise Team Leader
Target
05.2019 - 08.2020
Cashier/Guest Associate
Target
04.2018 - 05.2019
Shift Lead
Duck Donuts
09.2017 - 12.2017
Shift Lead, Team Member/Cashier
Duck Donuts
08.2017 - 09.2017
High School -
Battlefield High School
Community College -
Northern Virginia Community College