Jessica Hernandez
Gastonia,NC
Summary
Proactive Household Organizer and Selection Machinery Operator with extensive experience in maintaining household areas, making pricing decisions, and ensuring safe machinery operation. Strong skills in time management, customer service, inventory management, and team leadership. Bringing exceptional attention to detail and a commitment to enhancing operational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Household Organizer
Value Village Thrift Stores
Gastonia, NC
03.2024 - Current
- Demonstrating exceptional time management skills while working on multiple projects without compromising quality or deadlines.
- Maintaining and rearranging entire household area around the store.
- Handling the pricing on all household items that will go to the sales floor.
- Making decisions on which items are sale worthy and which ones are not.
Selection Machinery Operator
Advance Auto Parts Distribution Center
Gastonia, NC
03.2023 - 12.2023
- Ensured compliance with industry regulations by following established guidelines for safe machinery operation at all times.
- Established a reputation for reliability by consistently arriving on time, maintaining high attendance levels, and displaying a strong work ethic throughout the duration of employment as a Machinery Operator.
- Kept detailed production records and identified hold-ups.
- Achieved consistent alignment with production targets by effectively managing time and prioritizing tasks.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Loaded materials into machine and unloaded finished production for each store onto the right shipping lane.
- analyzed and inspected each production drop at shipping lane to verify there were no spills of any kind of inflammable chemicals or any harmful chemicals that could cause an accident.
Preschool Teacher
Bridgestone Academy
Powder Springs, GA
01.2022 - 11.2022
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Assisted and supervised about 10 to 16 children through entire school day.
- Allowed for ample outdoor discovery time in schedule each day.
- Established positive communication with parents in daily conversation and formal conferences.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Dollar General Assistant Manager
Dollar General Store
Marietta, Ga
04.2020 - 12.2021
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Supported customer service efforts when needed addressing concerns or requests professionally.
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
- Assisted in meeting project deadlines by effectively managing multiple tasks and prioritizing workload.
- Ensured inventory management by maintaining accurate records of supplies, equipment purchases, and vendor negotiations.
- Responded to telephone, email and in-person customer inquiries.
- conducted counting the safe and closing out the store balanced and on a timely manner.
Customer Service Representative
Austell Farmer's Market
Marietta Ga
02.2019 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Check Cashier
Check Cashing
Marietta,Ga
07.2015 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with multiple money transfer services through western union, ria, money gram and money orders.
- Answered questions about store policies and addressed customer concerns.
Education
No Degree -
Osborne High School
Marietta, GA05.2018
Skills
- Attention to Detail
- Customer Service
- Time Management
- Teamwork and Collaboration
- Excellent Communication
- Computer Skills
- Team Leadership
- Organizational Systems
- Sorting and Categorizing
- Recordkeeping
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Household Organizer
Value Village Thrift Stores
03.2024 - Current
Selection Machinery Operator
Advance Auto Parts Distribution Center
03.2023 - 12.2023
Preschool Teacher
Bridgestone Academy
01.2022 - 11.2022
Dollar General Assistant Manager
Dollar General Store
04.2020 - 12.2021
Customer Service Representative
Austell Farmer's Market
02.2019 - 12.2019
Check Cashier
Check Cashing
07.2015 - 08.2018
No Degree -
Osborne High School