Jessica Hernandez
San Jose,CA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
12
12
years of professional experience
Work History
Receptionist
Cushman & Wakefield
02.2021 - 05.2024
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Customer Service Specialist
Follett Higher Education Group
08.2016 - 10.2020
- As a retail member I was responsible for leading the bookstore’s day-to-day operations with a key focus on customer service, rotating positions throughout the campus stores.
• Opened and closed campus stores
• Receptionist: Greeted customers, answer phones
• Cashier
• Course material distribution
• Order fulfillment: Processed online orders, packed, and shipped merchandise
• Project coordinator: Setup tail gate and pop up stores for campus events - Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Developed rapport with customers, faculty and medical staff fostering long-term relationships and repeat business.
After-School Tutor
Wing Education Center
08.2012 - 06.2013
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
- Boosted students'' confidence in their abilities through positive reinforcement and constructive feedback.
- Offered one-on-one and small group instruction to foster opportunities for flexible and differentiated learning.
- Established strong rapport with parents and guardians, maintaining open lines of communication regarding student progress.
Education
Social Sciences
Shasta College
High School Diploma -
Piedmont Hills High School
06.1991
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Greeting and Seating Clients
- Mail handling
- Punctual and Reliable
- Team Collaboration
- Courteous and Professional
- Relationship Building
- Conflict Resolution
Timeline
Receptionist
Cushman & Wakefield
02.2021 - 05.2024
Customer Service Specialist
Follett Higher Education Group
08.2016 - 10.2020
After-School Tutor
Wing Education Center
08.2012 - 06.2013
Social Sciences
Shasta College
High School Diploma -
Piedmont Hills High School