Jessica Hernandez
Peoria,AZ
Summary
Proven leader in security and operational efficiency with a track record of significantly reducing incidents at Cox Communications. I bring expertise in CCTV monitoring and team collaboration, thriving in fast-paced environments to ensure seamless security operations. As a diligent and security-focused professional, I excel in protecting personnel and premises, responding effectively to a variety of situations, including criminal acts, fires, and medical emergencies. With a keen eye for detail, I anticipate potential issues and proactively take steps to defuse them. I am a hardworking and passionate individual with strong organizational skills, eager to secure the Site Lead position and contribute to the achievement of company goals.
Overview
19
19
years of professional experience
Work History
RSOC Grave Shift Lead
Cox Communications
11.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Developed detailed incident reports, providing comprehensive information for management review and decision making.
- Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
GSOC Flex Lead
Cruise Automation
01.2023 - 11.2023
- Contributed to the development of business continuity plans by incorporating lessons learned from past incidents.
- Developed comprehensive training materials for new operators, ensuring consistent protocol adherence across the team.
- Utilized data analysis tools to identify patterns in security incidents, contributing to proactive prevention measures.
- Participated in regular security audits, identifying areas for improvement and implementing necessary changes.
- Maintained accurate records of all security incidents, utilizing information for future risk assessments and mitigation strategies.
- Provided timely support during crisis situations, assisting with evacuation planning and resource allocation as needed.
- Conducted thorough investigations into security breaches, ensuring appropriate follow-up actions were taken.
- Optimized response times to security incidents through effective communication and coordination with team members.
Warehouse Associate
Essendant
12.2005 - 03.2023
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Consistently lifted materials weighing as much 50 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Operated Taylor Dunn to transfer inventory to and from target destinations.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Consistently lifted materials weighing as much 50 pounds.
Security Officer Night Shift Lead
G4s/Allied Universal Security Services
03.2019 - 01.2023
- Monitored alarm system for intrusion and duress alarms and responded to emergencies.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Reported suspicious activities and persons to law enforcement.
- Checked verification of persons entering facilities to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled grounds of work site.
- Trained new security officers to adhered to established procedures and posted orders to enforce company rules, policies and regulations pertaining to employees, contractors and general public.
Bartender
HMS Host International
05.2019 - 01.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Promoted welcoming atmosphere and pleasant customer service experience.
Education
Associates in Occupational Sciences Medical Assist -
Arizona College
Glendale, AZ2014
Skills
- CCTV Monitoring
- Attentive and Observant
- Intruder Removal
- Intruder Response and Removal
- Team Player
- Law Enforcement Collaboration
- Pattern Recognition
- Prevention of Unauthorized Entry
- Adaptable and Flexible
- Cooperative Attitude
- Network Monitoring Software
- Decision-making capabilities
references
available upon request.
Timeline
RSOC Grave Shift Lead
Cox Communications
11.2023 - Current
GSOC Flex Lead
Cruise Automation
01.2023 - 11.2023
Bartender
HMS Host International
05.2019 - 01.2020
Security Officer Night Shift Lead
G4s/Allied Universal Security Services
03.2019 - 01.2023
Warehouse Associate
Essendant
12.2005 - 03.2023
Associates in Occupational Sciences Medical Assist -
Arizona College